All integrations

JTL-Shop Integration

Live Chat & AI Support for JTL-Shop

Download the plugin, upload it in the plugin manager, paste your widget key. The assistant knows your products and can answer order questions.

Start for free Watch live demo

GDPR-compliant · your data stays protected

Your shop address goes here — your customers ask the questions later.

No sign-upno emaildeletes itself after 48 h
Or try it on a well-known shop

Works with every shop system

Add askVela to JTL-Shop

Set up in 3 steps

  1. 01

    Download and upload the plugin

    Download the ZIP, upload it under “Upload” in the JTL plugin manager, then install it under “Available”.

  2. 02

    Enter widget key and secret

    Paste your askVela widget key; for order sync, store one shared secret on both sides.

  3. 03

    Connect your product export

    Schedule an export in JTL's task planner and add its HTTPS address in askVela as a data source.

Start for free

Plugin

Download the plugin

Early release. Install it in a test shop first and check one test order — please don't put it straight into a live shop.

Download ZIP
Version
0.1.0
Requires
JTL-Shop 5.3 or newer
SHA-256
6c3bb2d51316dff8d5efdcbcd84048351e061c7a85e6dd82b1459ca8f3515f4d
Verify before installing.

JTL-Shop

Set it up step by step

  1. 01

    Download and verify

    Download the ZIP and compare the SHA-256 above with your own (on Linux/macOS: shasum -a 256 askvela-jtl-0.1.0.zip). If they differ, do not install the file.

  2. 02

    Install via the plugin manager

    JTL backend → Plugins → Plugin manager → “Upload” tab, then install it under “Available”. Alternatively upload the extracted folder via FTP to /plugins/ — info.xml must sit directly in /plugins/askvela_chat/.

  3. 03

    Enter your widget key

    Copy the widget key from askVela under Settings → Installation and paste it into the plugin settings. An empty field disables the chat. Then clear the shop cache and check the button in your storefront.

  4. 04

    Turn on order sync (optional)

    Generate a random secret of at least 32 characters and store the same value in the plugin and in askVela. Only then does the shop report new orders and answer order questions. Without the secret, both stay off.

  5. 05

    Connect the order lookup

    On installation the plugin creates the address /askvela-order-lookup — deliberately hidden, it belongs in no navigation. Add it in askVela as the lookup address. The endpoint only answers signed requests, and only for one email address at a time.

  6. 06

    Backfill your order history

    Under System → Cron, schedule the job “plugin:askvela_chat.backfill”. It reports the last 90 days of orders in batches and stops on its own. Old orders never trigger customer emails.

  7. 07

    Connect your products

    Set up a product export with a stable ID per variant, parent ID, price, stock and categories — an existing Google Merchant export is a good start. Schedule it in the task planner and add the HTTPS address in askVela under Products → Data sources. A JTL-Wawi or Ameise CSV can be uploaded there instead.

  8. 08

    Disconnecting

    Clear the widget key or uninstall the plugin, then clear the cache. Pause the catalogue source in askVela separately.

The assistant knows your range

Through the product export the bot knows articles, variants, prices and availability — and only recommends what is actually in stock.

Order questions without asking your team

For a confirmed email address the assistant answers order status straight from your shop. Signed requests only, that one address only.

EU-hosted & GDPR-compliant

A fair flat rate instead of per-seat billing: unlimited agents, a fixed AI allowance.

Playground

No video. No mockup.
The real dashboard.

One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.

  • No sign-up
  • 60 minutes, all yours
  • Deletes itself

Frequently asked questions

01Do I need the JTL Extension Store for this?

No. The archive uploads directly in the plugin manager and runs in full. The store would only add automatic updates later on.

02Does this work with JTL-Wawi too?

The plugin runs in JTL-Shop — JTL-Wawi has no plugin system. For your product catalogue you can upload a Wawi or Ameise CSV to askVela instead. Orders come from the shop.

03What data leaves my shop?

For an order: order number, email address, line items and total — the basis for revenue attribution and reorder reminders. For an order question: the orders belonging to exactly the address asked about, and only against a valid signature. The chat itself needs none of it.

04What does it cost?

askVela is a fair flat rate: unlimited agents and a fixed monthly AI allowance — no per-seat or per-ticket pricing. There is a free trial without a credit card.

Ready to modernise your support?

Start for free, embed the widget, and let the AI work from the very first minute.

Start for free now Read the docs

GDPR-compliant · your data stays protected