Per-agent pricing
Suite Team costs €55 per agent per month billed annually, €69 monthly. Every new person raises your fixed costs.
askVela vs Zendesk
The Zendesk alternative for online stores.askVela prices fairly.
Zendesk bills per agent, and every automated resolution beyond a small included allowance costs extra. askVela is a fair flat rate: unlimited team members, AI answers included as a fixed quota, built for online stores.
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Head to head
askVela vs Zendesk
What's included and what costs extra at Zendesk.
FeatureaskVelaZendesk
Pricing modelaskVelaFair flat rateZendeskPer agent plus per automated resolution
Team membersaskVelaUnlimited, includedZendesk€55–115 per agent per month (Suite, annual)
AI includedaskVela1,000, 4,000, or 12,000 AI answers per monthZendesk5–10 resolutions per agent per month
Every further AI resolutionaskVelaNo fee per resolutionZendesk€1.50–2.00
Built for online storesaskVelaZendeskGeneral help desk
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Why Zendesk gets expensive for stores
Three items that add up
With Zendesk you rarely pay just one price.
A small AI allowance
Only 5 automated resolutions per agent per month are included in Suite Team, 10 in Professional.
Every further resolution costs
Beyond that Zendesk charges €1.50 per resolution with a committed volume or €2.00 pay as you go. Success becomes a cost risk.
Why askVela
AI that closes cases, without seat or resolution meters
Instead of just sorting tickets, askVela answers them.
Answers from your content
Catalog, help pages and files, every answer with a source. 86% of conversations run without your team.
Protects your margin
For complaints the AI negotiates a fair partial refund with a limit. Money is only paid out after you approve it.
Live in minutes
Shopify app, WooCommerce plugin, JTL plugin, Shopware app or a script tag. No setup project.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01Why does Zendesk get expensive so fast with AI?
Zendesk bills per agent, €55 a month on Suite Team billed annually, and includes only 5 to 10 automated resolutions per agent. Every further resolution costs €1.50 to €2.00. With askVela, unlimited agents and a fixed AI quota are included in the flat rate, with no price per resolved case.
02How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. No fee per seat, per ticket or per resolution. If the quota ever runs short, 1,000 extra answers cost €25.
03How quickly can I switch from Zendesk?
In a few minutes: add the widget via app, plugin or script tag, and askVela reads your public help center and catalog by itself. You upload exports as PDF, DOCX, HTML, Markdown or CSV.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected