Polish the reply
Bullet points become a rounded, friendly message.
All features
Team
Reply faster – in the right tone
Your team drafts in bullet points; askVela turns them into a friendly, finished reply. A tone preset rewrites it – shorter, warmer, or with emojis – and custom presets can be saved.
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ShorterWarmerProfessional+ Emojis
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Tone: Warmer · rewritten
What it can do
The key capabilities of this feature at a glance.
Choose the tone
Shorter, warmer, more professional – rewritten at the press of a button.
Custom presets
Save frequent tone preferences as reusable presets.
In the reply field
Right where you write, without switching tools.
How it works
What happens behind the scenes – in three steps.
- 1
Type a draft
Write bullet points or a rough sentence into the reply field.
- 2
Choose the tone
Tap a preset – askVela rewrites the message.
- 3
Review & send
Quick read-through and send – done.
Frequently asked questions
01How do AI reply suggestions work?
Your agent types bullet points or a rough sentence in the reply field. askVela turns them into a friendly, complete message, which the agent reads over and sends. The agent always decides what goes out.
02Can I change the tone of a reply?
Yes. Tone presets rewrite the message at the press of a button: shorter, warmer, more professional or with emojis. Preferences you use often can be saved as your own presets, so the whole team writes in the same voice without having to agree on wording every time.
03Do agents have to switch to another tool for this?
No. Suggestions and tone rewriting sit directly in the reply field of the inbox, where the agent is already writing. The AI summary of long threads is in the same inbox, so the context is right there too.
04Is this the same as the AI bot answering customers?
No. The AI bot answers customers on its own from your knowledge base. Reply suggestions help a person who has taken over a conversation write faster, and nothing is sent until that person sends it.