Rules in plain text
"Don't offer phone support" – just write it down; the bot follows it.
All features
Control
Tell the bot in your own words how to behave
Instead of programming prompts, you store your guidelines in plain text in the settings. In the test console you ask a sample question and immediately see the answer and sources – without a real conversation.
Bot rules
• Don't offer phone support.
• Always hand off to the team for formal withdrawal.
• Casual & friendly, but concise.
Test console
"Do you have a hotline?"
We don't have a phone hotline, but you're in exactly the right place here in chat 👍
What it can do
The key capabilities of this feature at a glance.
Per workspace
Each workspace has its own guidelines and tone.
Test console
Enter a sample question, check the answer and sources – no live chat needed.
Immediately effective
Changed rules apply from the next answer.
How it works
What happens behind the scenes – in three steps.
- 1
Enter rules
Store your guidelines as text in the settings.
- 2
Test in the console
Ask a sample question and see the bot response with sources.
- 3
Fine-tune
Adjust the rules until the tone feels right – then go live.
Frequently asked questions
01How do I tell the AI bot what it may and may not say?
Write your guidelines in plain text in the settings, for example “Don't offer phone support”. You don't need prompt engineering or code, and nobody has to touch the widget on your website. The bot follows the changed rules from its very next answer.
02How can I test the bot without a real customer chat?
Use the test console. Enter a sample question and you immediately see the bot's answer and the sources it used. Adjust your rules or articles and ask again until the answer and the tone fit. No real customer ever sees these test conversations.
03Can different workspaces have different rules?
Yes. Each workspace has its own guidelines and its own tone. A second brand or shop in its own workspace can therefore sound different from the first, for example more formal or more casual, and follow its own rules about what the bot offers.
04What can I do if the bot answers something wrongly?
Check in the test console which source it used. Often the fix is in your knowledge: correct or add the article, or add a rule. Where your knowledge doesn't cover a question, the bot hands off to your team instead of guessing.