Automatic detection
Handoffs and answers without a source are flagged as gaps.
All features
AI Quality
askVela automatically finds what your knowledge is missing
Every question that led to a handoff or for which there was no knowledge is collected as a knowledge gap. You see at a glance which articles are missing – and create a draft from any gap with one click.
Knowledge gaps (2)detected automatically
Can I reactivate my Canva access?Handoff Article
Is there a bulk discount for 10+ licences?No knowledge Article
What it can do
The key capabilities of this feature at a glance.
One click per gap
"Article" creates a draft directly from the chat for review.
De-duplicated
One gap per conversation – no list full of repeats.
Done marker
Handled gaps are hidden; the rest stays visible.
How it works
What happens behind the scenes – in three steps.
- 1
Bot hits a limit
A question leads to a handoff or finds no source.
- 2
Gap is logged
Question and reason land in the knowledge gaps list.
- 3
You close it
One click to a draft article – and the gap is done.