Automatic detection
Handoffs and answers without a source are flagged as gaps.
All features
AI Quality
askVela automatically finds what your knowledge is missing
Every question that led to a handoff or for which there was no knowledge is collected as a knowledge gap. You see at a glance which articles are missing – and create a draft from any gap with one click.
Knowledge gaps (2)detected automatically
Can I reactivate my Canva access?Handoff Article
Is there a bulk discount for 10+ licences?No knowledge Article
What it can do
The key capabilities of this feature at a glance.
One click per gap
"Article" creates a draft directly from the chat for review.
De-duplicated
One gap per conversation – no list full of repeats.
Done marker
Handled gaps are hidden; the rest stays visible.
How it works
What happens behind the scenes – in three steps.
- 1
Bot hits a limit
A question leads to a handoff or finds no source.
- 2
Gap is logged
Question and reason land in the knowledge gaps list.
- 3
You close it
One click to a draft article – and the gap is done.
Frequently asked questions
01What counts as a knowledge gap?
Every question that led to a handoff to your team or that the bot couldn't answer from a source. askVela records the question and the reason. There is one gap per conversation, so the list doesn't fill up with repeats, and gaps you have handled are hidden.
02How do I close a knowledge gap?
Click “Article” next to the gap. askVela creates a draft directly from the chat, which you review, adjust and publish. From then on the bot can answer that question with the new article as its source, and the gap is marked as done.
03Do I need to set anything up to find knowledge gaps?
No. Detection runs on every conversation without extra work: handoffs and answers without a source are flagged automatically. You just open the knowledge gaps list whenever you have time and work through it, starting with the questions that matter most to your customers.
04Why are knowledge gaps useful for my shop?
They show you what customers really ask that your content doesn't cover yet, such as a shipping detail or a product question. Every gap you close is one more question the bot can answer by itself instead of passing it to your team.