Assign & close
Clear ownership per case, no double-answering.
All features
Team
A shared inbox for your entire support team
All conversations in one place: assign, tag, close, leave internal notes. The AI summarises cases and suggests replies – your team stays faster in the loop.
Search…
LeLena M.How can I upgrade my…2
ToTom K.Invoice from yesterday
AnAnonymTeam member added
LMClose
Lena M.
online
AI Summary
Customer wants to upgrade subscription. Docs linked, no action needed.
Sentiment: positive
Auto-resolved
What it can do
The key capabilities of this feature at a glance.
Internal notes
Record context for the team without the customer seeing it.
AI summary
Long threads captured in two sentences – actionable immediately.
Attention markers
Waiting or escalated cases are highlighted.
How it works
What happens behind the scenes – in three steps.
- 1
Case lands in inbox
New chats and handoffs appear live, with an unread counter.
- 2
Agent takes over
Assign, add a note, review the AI suggestion, and reply.
- 3
Resolve & close
Tagged and closed – neatly documented for later.