Assign & close
Clear ownership per case, no double-answering.
All features
Team
A shared inbox for your entire support team
All conversations in one place: assign, tag, close, leave internal notes. The AI summarises cases and suggests replies – your team stays faster in the loop.
Search…
LeLena M.How can I upgrade my…2
ToTom K.Invoice from yesterday
AnAnonymTeam member added
LMClose
Lena M.
online
AI Summary
Customer wants to upgrade subscription. Docs linked, no action needed.
Sentiment: positive
Auto-resolved
What it can do
The key capabilities of this feature at a glance.
Internal notes
Record context for the team without the customer seeing it.
AI summary
Long threads captured in two sentences – actionable immediately.
Attention markers
Waiting or escalated cases are highlighted.
How it works
What happens behind the scenes – in three steps.
- 1
Case lands in inbox
New chats and handoffs appear live, with an unread counter.
- 2
Agent takes over
Assign, add a note, review the AI suggestion, and reply.
- 3
Resolve & close
Tagged and closed – neatly documented for later.
Frequently asked questions
01How many agents can work in the team inbox?
As many as you need. Every plan includes unlimited agents, so you don't pay per seat or per ticket. The plans differ in their monthly AI quota and in some features, not in the number of people on your team.
02Which channels arrive in the shared inbox?
Chats from your website widget, emails and, once connected, messages from WhatsApp, Instagram, Facebook Messenger, Telegram and LinkedIn. Each conversation keeps its full history, and your reply goes back on the same channel the customer used.
03How does a chat get from the AI bot to my team?
When the bot hands off, the conversation appears live in the inbox with an unread counter, and waiting or escalated cases are highlighted. An AI summary sums up long threads in two sentences, so whoever takes over knows the context without reading everything first.
04Can my team answer chats from a phone?
Yes. Besides the dashboard in the browser there is the askVela agent app for iOS, available on the App Store. For Android there is a beta version you can download directly as an APK. So your team can keep an eye on customer conversations even when nobody is at a desk.