Encrypted transmission
Messages travel protected between customer, widget, and team.
All features
Trust
Support your customers can trust
Your data stays protected: encrypted transmission, clear privacy controls, and full transparency. Where the AI learns from chats, personal data is automatically removed.
GDPR-compliant & secure
Encrypted transmission, clear privacy controls, and full transparency.
Encrypted GDPR Transparent
What it can do
The key capabilities of this feature at a glance.
Privacy by design
When learning from chats, names, numbers, and amounts are removed.
Full transparency
You keep control over what is stored and used.
GDPR-compliant
Designed for European data protection requirements.
How it works
What happens behind the scenes – in three steps.
- 1
Transmit securely
Every connection is encrypted – from the widget to the inbox.
- 2
Minimise data
Personal details are automatically cleaned during AI learning.
- 3
Stay in control
Transparent settings instead of a black box.
Frequently asked questions
01Where is askVela hosted?
askVela is hosted in the EU: the application and database run in Frankfurt am Main, Germany. It is a hosted service, so there is no server for you to install, update or maintain. You add the widget to your website and manage everything in the dashboard.
02Is there a data processing agreement (DPA)?
Yes. A data processing agreement under Art. 28 GDPR is included. You find it together with the security information under “DPA & security” in the footer of the website. It covers the processing of your customers' chat data by askVela.
03Is the chat data encrypted?
Yes, the transmission is encrypted. Messages travel protected between the customer, the widget and your team, on every connection from the widget to the inbox. You keep control over what is stored and used, with transparent settings instead of a black box.
04What happens to personal data when the AI learns from chats?
It is removed. When askVela turns resolved chats into help articles, names, order numbers and amounts are taken out and the text is generalised. Each article is saved as a draft, so you check it before anything is published.