Questions arrive when nobody is there
Customers shop at night, at weekends and in many languages. Small and mid-sized stores can't staff support around the clock.
For investors
Every online store deserves a salesperson who knows every product.We're building it.
askVela answers customer questions in online stores around the clock: with the real catalog, real prices and the store's own knowledge, in the customer's language. For our next step, we're talking to investors who want to scale this shift with us.
The problem
Online stores lose revenue to unanswered questions.Classic chatbots barely change that.
FAQ bots don't know the product range
Most chatbots handle standard questions. Which product fits, whether a variant is in stock or how two items differ – they don't know.
Every open question can cost a sale
Shoppers who don't get a fast, reliable answer buy elsewhere. And the team keeps answering the same questions by hand.
What askVela does
An AI agent that truly knows the store.Live in minutes, not months.
Advises with the real catalog
Products, variants, prices and availability, with product cards right in the chat. Every answer is grounded in the store's data.
Knows the store's knowledge and documents
Shipping, returns, FAQs, data sheets and manuals: learned automatically from the website and answered with sources.
Order status and human handoff
Answers order questions and hands difficult cases to the team with the full conversation history.
Every conversation in one inbox
Live chat, email and WhatsApp come together in one shared team inbox, plus the agent app for iPhone.
Speaks the customer's language
Replies automatically in the language customers write in, without the store having to translate its content.
Set up in minutes
Shopify app, plugin for WordPress and WooCommerce, or a single script tag for any other platform. A first demo is generated from the store's URL in under a minute.
The market
A huge market in transition.Customer service is being reinvented.
€911bn
B2C e-commerce turnover in Europe in 2025, up 7% on the previous year
Ecommerce Europe & EuroCommerce, European E-commerce Report 2026
$6.4tn
global e-commerce sales in 2025, around a fifth of all retail
$47.8bn
AI for customer service market by 2030, up from $12.1bn in 2024 (around 26% growth per year)
80%
of common customer service issues are expected to be resolved by agentic AI without human intervention by 2029
What the leaders earn
The market is paying today.Mostly for enterprise customers.
Intercom
≈ $1M a day
Around $382M in annual recurring revenue at the end of 2025. Its AI agent Fin alone exceeds $100M.
Sierra
$100M in 21 months
annual revenue run rate of the AI customer service start-up, most recently valued at $10bn.
Zendesk
$10.2bn
acquisition price when Hellman & Friedman and Permira took the company private in 2022.
These providers mostly target large enterprises. askVela brings the same technology to Europe's many small and mid-sized online stores: set up in minutes and priced for them.
Why askVela
Depth instead of a chatbot veneer.Built for European e-commerce.
Catalog intelligence
askVela searches the catalog down to individual variants, compares prices and only states what the data supports. That's the real difference from FAQ bots, and it's hard to copy.
Set up from the website
Catalog and knowledge are built automatically from the store's URL. That lowers the barrier exactly where large providers are too expensive and too complex.
European and GDPR-compliant
Multilingual from day one and designed around European merchants' data protection requirements.
Business model and vision
Recurring revenue that grows with the stores.From answering to acting.
Business model
Tiered monthly subscriptions plus usage-based packages for AI answers. Distribution via the Shopify App Store, the WordPress plugin directory, direct sales and partners.
Vision
askVela will not only advise customers but also handle orders, follow-up questions and recommendations on its own: the AI salesperson for every online store in Europe.
Contact
Let's talk.Directly and personally.
Leave your details and we'll get back to you personally to arrange a conversation.