Double billing
Every AI resolution costs around $0.90–1.00 — and also counts as a ticket. You pay twice, even if no human touches the case.
askVela vs Gorgias
Same AI power.Without the billing surprise.
Gorgias charges every AI reply separately — and counts it as a ticket on top. askVela is a fair flat rate: unlimited agents and a fixed AI allowance included, EU-hosted and GDPR-compliant.
Fair flat rate · EU-hosted · free migration · 100 € time guarantee
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Direct comparison
askVela vs Gorgias
Same jobs, honestly compared.
FeatureaskVelaGorgias
Pricing modelaskVelaFair flat rateGorgiasPer ticket + per AI resolution
AI repliesaskVela1,000–12,000/month includedGorgias~$0.90–1.00 / resolution
Double billing (AI also counts as a ticket)askVelaGorgias
Team membersaskVelaUnlimitedGorgiasPer seat / limit
Invoice spikes on promo daysaskVelaGorgiasUp to +200%
AI handles refunds/order status itselfaskVelaGorgias
Product recommendations in chataskVelaGorgias
Knowledge gap queue → 1-click articlesaskVelaGorgias
EU hosting / GDPR / DPAaskVelaGorgias
Native German AIaskVelaGorgias
Self-hosting availableaskVelaGorgias
Free migrationaskVelaGorgias
The Gorgias pricing model, in plain English
Why the bill blows up
Three mechanisms that drive your support costs out of control on peak days.
Spikes up to +200%
On promo days, your bill can jump by up to 200%. Real example: 360 € budgeted → 1,098 € on the invoice.
US data privacy tightrope
Customer data on US servers — for German shops, GDPR/DPA remains an ongoing headache.
Why askVela
AI that does more than answer
Three things askVela does differently — with no per-ticket fee.
Answers from your content
With sources — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Sells & protects your margin
Recommends the right products in chat and negotiates a fair partial refund before any money moves.
EU-hosted, GDPR, DPA
Native German AI, self-hosting available. Your customer data stays in the EU.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
€100 time guarantee
Switch with zero risk
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Frequently asked questions
01How long does switching from Gorgias take?
Usually minutes to hours. We import conversations, knowledge base, contacts and macros, and build you a ready-to-use live demo upfront.
02Is askVela really GDPR-compliant?
Yes. EU hosting, DPA included, optionally fully self-hosted on your own server — your customer data never leaves the EU.
03Can the AI handle refunds like Gorgias?
Yes, and it goes one step further: it suggests a solution first, negotiates a fair partial refund and only pays out after your approval in the inbox.
04What does it cost exactly?
A fair flat rate instead of per-ticket billing — unlimited agents and chats, plus a fixed AI allowance of 1,000 to 12,000 replies a month. Details on the switching page.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected