AI counted twice
Every automated interaction costs $0.90 to $1.00 and also counts as a help desk ticket.
askVela vs Gorgias
The Gorgias alternative with the same AI power.Without the billing surprise.
Gorgias bills by tickets, every AI interaction costs up to $1.00 extra and also counts as a ticket. askVela is a fair flat rate: unlimited agents, AI answers included as a fixed quota, EU-hosted and GDPR-compliant.
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Head to head
askVela vs Gorgias
The same job, two very different bills.
FeatureaskVelaGorgias
Pricing modelaskVelaFair flat rateGorgiasPer ticket plus per AI interaction
AI answersaskVela1,000, 4,000, or 12,000 AI answers per month includedGorgias$0.90–1.00 per interaction
AI also counts as a ticketaskVelaGorgias
More conversations on sale daysaskVelaNo fee per conversationGorgias$0.36–0.40 per extra ticket
EU hosting in Frankfurt, DPA includedaskVelaGorgiasNot stated on the pricing page
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
The Gorgias pricing model in plain terms
Why the bill grows with you
Two mechanisms that push your support costs up on strong days.
More tickets, more cost
Every ticket beyond your plan costs $0.36 to $0.40. Sale days and Black Friday land straight on the bill.
Example sale month
2,500 tickets on the Pro plan, 800 of them by the AI: $300 base, $180 for extra tickets and $720 for the AI. $1,200 in total.
Why askVela
AI that sells, at a fixed price
Three things askVela does differently, without a per-ticket fee.
Advises from your catalog
Products, variants, prices and availability go into every answer, with product cards and an add-to-cart button.
Predictable costs
Only AI answers are counted, not tickets. More conversations on sale days don't raise your bill.
Partial refunds with approval
For complaints the AI negotiates a fair partial refund. Money is only paid out after you approve it.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01What does a sale month cost with Gorgias?
A worked example with list prices: 2,500 tickets on the Pro plan, 800 of them handled by the AI. That's a $300 base fee billed annually, 500 extra tickets at $0.36 each ($180) and 800 AI interactions at $0.90 each ($720), $1,200 a month in total. At askVela only AI answers count against the quota, tickets not at all.
02How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. No fee per ticket and no fee per interaction. If the quota ever runs short, 1,000 extra answers cost €25.
03Can askVela handle refunds and order questions?
Yes. The AI answers order status right in the chat, with shipping status and tracking link on Shopify. For complaints it proposes a staged partial refund up to your limit; it's paid out via Stripe, only after you approve it.
04How quickly can I switch from Gorgias?
With the Shopify app askVela is connected in a few minutes and reads your catalog by itself. Try the instant demo with your store address first to see how askVela answers.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected