Collections & search
Articles neatly grouped, with full-text search for customers.
All features
Knowledge
A help centre that serves customers and AI alike
Write articles once – they appear as a searchable public help centre and simultaneously serve as the knowledge source for the AI bot. Collections, search, and feedback included.
Search help…
Access & delivery
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Account
Also the knowledge source for the AI
What it can do
The key capabilities of this feature at a glance.
Draft & published
The AI only uses published articles – drafts stay internal.
Per-article feedback
"Was this helpful?" shows you where content is missing.
Used twice
One source for self-service and AI answers – no maintaining in two places.
How it works
What happens behind the scenes – in three steps.
- 1
Write an article
Compose in the editor, sort into a collection.
- 2
Publish
Go live – instantly available in the help centre and indexed for the AI.
- 3
Works twice
Customers find it via search; the bot cites it as a source.