News in the widget
Posts appear on the widget home without the customer having to ask.
All features
Growth
Reach customers before they ask
Share news, promotions or status updates right in the chat widget – as a message or news post. Visitors stay informed and you create moments that lift conversion and retention.
Handoff to a human
Lena M. is waiting for a reply – the AI has handed the case over to you.
Go to conversation → Even with the inbox closed – nothing slips through
What it can do
The key capabilities of this feature at a glance.
Promotions & updates
Place discounts, new products or maintenance notices precisely.
Attention
A subtle hint engages visitors instead of disturbing them.
Always in context
Right where the customer already gets in touch.
How it works
What happens behind the scenes – in three steps.
- 1
Create a post
Write a title and content – done.
- 2
Publish
The news appears in the widget instantly.
- 3
See the impact
Track in analytics how visitors respond.
Frequently asked questions
01What can I publish as a broadcast?
News, promotions such as discounts or new products, and status updates like maintenance notices. You write a title and the content, publish it, and the post appears in the chat widget right away. Visitors see it right where they already get in touch with you.
02Where do customers see broadcasts?
On the widget home, without having to ask first. Announcements can also go to active chats and by email. A subtle hint draws attention to a new post instead of interrupting the visitor, so the shopping experience isn't disturbed.
03How do I know whether a broadcast worked?
In the analytics dashboard you can follow how visitors respond after a post goes live. That helps you decide which topics are worth announcing in the widget again, and which kinds of posts your visitors simply skip.
04Is a broadcast the same as the proactive greeting?
No. The proactive greeting is an opening message that catches visitors before they leave. A broadcast is content you publish yourself, such as news or an offer, and it shows up on the widget home for everyone who opens it.