Human is authoritative
The AI orients itself on the solution that a team member actually gave.
All features
AI Quality
Your knowledge grows from real conversations
askVela reads already-resolved chats, identifies the authoritative human solution, and generates generalised help articles from them – with personal data removed. If a topic matches an existing article, it is extended rather than duplicated.
Customer: Where is my download link?
Agent: Check your account under "Orders"
askVela generalises
Where do I find my download?Draft
After purchase you can always find your download in your account under "Orders"…
What it can do
The key capabilities of this feature at a glance.
Extend, don't duplicate
Matching topics extend existing articles automatically.
Privacy-cleaned
Names, order numbers, and amounts are removed – generalised phrasing.
Always a draft
Nothing goes live unreviewed – you approve every article.
How it works
What happens behind the scenes – in three steps.
- 1
Select chats
Choose resolved conversations or a specific knowledge gap.
- 2
AI generalises
Recurring problems are summarised into a clean article.
- 3
Review & publish
Check the draft, approve – from now on the bot answers with it.
Frequently asked questions
01How does askVela learn from support chats?
You select resolved conversations or a specific knowledge gap. askVela treats the solution your team member actually gave as the correct answer, sums up recurring problems in a general help article and saves it as a draft for you to review.
02Are names and order details removed from the articles?
Yes. Names, order numbers and amounts are removed, and the article is written in general terms, so it fits every customer with the same question. That way the help centre never shows another customer's details. You still read every draft before it goes live.
03Will this create duplicate help articles?
No. If a topic matches an existing article, askVela extends that article instead of adding a second one. Your knowledge base stays tidy, and the bot doesn't come across two slightly different answers to the same question.
04Does anything go live without my approval?
No. Every article generated from chats starts as a draft, and the AI only uses published articles. Only after you check, adjust if needed and approve it does the bot start answering with it. Until then your customers see nothing of it, neither in the chat nor in the help centre.