Human is authoritative
The AI orients itself on the solution that a team member actually gave.
All features
AI Quality
Your knowledge grows from real conversations
askVela reads already-resolved chats, identifies the authoritative human solution, and generates generalised help articles from them – with personal data removed. If a topic matches an existing article, it is extended rather than duplicated.
Customer: Where is my download link?
Agent: Check your account under "Orders"
askVela generalises
Where do I find my download?Draft
After purchase you can always find your download in your account under "Orders"…
What it can do
The key capabilities of this feature at a glance.
Extend, don't duplicate
Matching topics extend existing articles automatically.
Privacy-cleaned
Names, order numbers, and amounts are removed – generalised phrasing.
Always a draft
Nothing goes live unreviewed – you approve every article.
How it works
What happens behind the scenes – in three steps.
- 1
Select chats
Choose resolved conversations or a specific knowledge gap.
- 2
AI generalises
Recurring problems are summarised into a clean article.
- 3
Review & publish
Check the draft, approve – from now on the bot answers with it.