askVela reads already-resolved chats, identifies the authoritative human solution, and generates generalised help articles from them – with personal data removed. If a topic matches an existing article, it is extended rather than duplicated.
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The key capabilities of this feature at a glance.
The AI orients itself on the solution that a team member actually gave.
Matching topics extend existing articles automatically.
Names, order numbers, and amounts are removed – generalised phrasing.
Nothing goes live unreviewed – you approve every article.
What happens behind the scenes – in three steps.
Choose resolved conversations or a specific knowledge gap.
Recurring problems are summarised into a clean article.
Check the draft, approve – from now on the bot answers with it.