Use case
AI product adviceAdvice like in a shop, with your catalog.
askVela advises your customers in the chat like a good salesperson in a shop: from your product data, help pages and data sheets, with product cards and an add-to-cart button. When it matters, the AI hands over to your team.
Questionnaire or conversation?
Digital product advisors come in two forms. Guided questionnaires ask questions in a fixed order and filter the range at the end; that works well for clearly defined criteria such as size, budget or purpose. A chat advisor responds to what the customer writes in their own words, asks follow-up questions, compares and explains.
askVela is a chat advisor. It answers questions like “Which pillow for side sleepers?” or “Does this filament fit my printer?” from your product data, cites the source of its answer and shows matching items in stock as product cards with image, price and link.
What it looks like · Example with made-up data
I sleep on my side and often wake up with neck pain. Which pillow fits?
Side sleepers usually need more height so that head and spine stay aligned. The Alva neck support pillow has three adjustable heights; according to the product description, the highest is meant for sleeping on your side.Product card: Alva neck support pillow · €79.00
Can the cover be washed?
Yes, according to the product page the cover is washable at 40 °C. It says nothing about the core, so I'm happy to ask the team.
How askVela advises
The catalog as the basis
Products, variants, prices and availability come from the Shopify app, the WooCommerce plugin, a feed as CSV, XML or JSON, or the website scan, which reads structured product data.
Data sheets and help pages
With the “Product documents” app, askVela reads linked files such as data sheets and manuals, alongside your help pages and your own articles.
Only items in stock as cards
Product cards only appear for items that are in stock or orderable according to the data; items with unknown stock get no card. On Shopify and WooCommerce the button adds straight to the cart.
Rules for the tone
In bot rules you write in plain language how the AI advises, for example: no health claims, point to the size chart for size questions, hand over when unsure.
Measured, not promised
Our own measurements from real stores using askVela.
| Metric | Value |
|---|---|
| Time to answer | 2.7 seconds |
| Conversations without your team | 86% |
| Conversations with an order | 7% |
| AI answers per conversation | typically 2–3 |
Measured across all stores using askVela. “Without your team” means nobody on the team had to take over.
Your product advisor in three steps
01
Instant demo
Enter your store address. askVela reads products and pages and advises with your range, no sign-up needed.
02
Connect your catalog
After signing up, connect Shopify, WooCommerce or a feed; the website scan also works without a plugin.
03
Set rules and test
Write bot rules, ask typical customer questions in the test console, then switch on the widget.
Good to know
- askVela answers size questions from your size charts and product texts. The more detailed the chart, for example with body measurements per size, the more precise the recommendation.
- askVela shows product cards for items with known stock. Keep availability up to date in your feed or product data, and every item in stock appears as a card.
- The more complete your product data, the better the advice. With the “Product documents” app, askVela reads your data sheets too.
Frequently asked questions
01Does the AI recommend accessories too?
Yes. Based on your product data, askVela suggests matching add-ons such as accessories or consumables and shows them as product cards.
02Does it work without Shopify or WooCommerce?
Yes. The website scan reads structured product data such as JSON-LD and microdata from your store, or you upload a feed as CSV, XML or JSON. The button that adds straight to the cart is available on Shopify and WooCommerce.
03Which languages does askVela advise in?
The language your customer writes in. You don't need to translate your product data; the widget texts are available in 36 languages.
04How much does AI product advice cost?
It's included in every plan: €39, €99, or €249 per month with 1,000, 4,000, or 12,000 AI answers per month. A conversation typically takes 2–3 AI answers.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
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