Context panel
Important customer and order info alongside the conversation.
All features
Commerce
The right context sits right next to the chat
Instead of switching between tools, your team sees relevant order and customer data directly in the conversation panel. The AI can also factor in relevant context – for more accurate answers.
Context
LM
Lena Meyer
Customer since March 2025
Last order#10482 · paid
ProductPremium annual plan
StatusActive
What it can do
The key capabilities of this feature at a glance.
No tool switching
Everything in view without opening a second system.
AI uses context
The bot can include relevant order context in its answers.
Agent-set contact details
Missing details like email can be added directly.
How it works
What happens behind the scenes – in three steps.
- 1
Open conversation
The context panel loads available customer and order data.
- 2
Understand faster
Team and AI have the necessary background immediately.
- 3
Answer accurately
Replies fit the specific order rather than staying generic.