plentymarkets integration
Live chat & AI support for plentymarkets
askVela brings an AI chat to your plentyShop that answers product, shipping and order questions from your range. Added with a script tag, no marketplace plugin needed.
GDPR-compliant · your data stays protected
Your shop address goes here — your customers ask the questions later.
Works with every shop system
Add askVela to plentymarkets
Set up in 3 steps
- 01
Copy the script tag
In askVela, copy the script tag under Settings → Installation & tech → Embed widget → Other website.
- 02
Add it to plentyShop
Output the script tag in the footer of your plentyShop template, for example through a container link or a small template plugin. Your agency can do this in a few minutes.
- 03
Connect your catalog
Under Products, scan your store with “Scan from website”, or add a product export as a CSV or XML feed under Products → Data sources.
Catalog from your store or your export
plentymarkets, now PlentyONE, adds askVela to plentyShop with a script tag. Your catalog comes in through the website scan or a product export, and the AI answers from products and help pages and hands over to your team when it matters.
The website scan reads structured product data (JSON-LD and microdata) and the sitemap of your plentyShop. In addition or instead, connect a product export as CSV, XML or JSON; askVela fetches it regularly, every six hours by default.
That way the AI knows items, variants, prices and availability and recommends what's in stock.
Order status in the chat
For order questions, connect askVela to an endpoint that returns the orders for an email address as JSON, for example via your system's REST API. askVela signs every request (HMAC-SHA256); the AI then answers with status, shipping and tracking link.
Good to know
- askVela works the same with plentymarkets and PlentyONE; what matters is the plentyShop in the browser.
- Product cards lead straight to the item page in your store.
- For purchase attribution in the dashboard, your store reports orders to askVela via a signed webhook.
Answers from your range
Items, variants, prices and availability, every answer with a source, in seconds.
No marketplace plugin
A script tag is enough. Your store updates stay untouched, and you can remove askVela at any time.
EU-hosted and GDPR-compliant
Application and database in Frankfurt am Main, DPA under Art. 28 GDPR included.
Playground
No video. No mockup.
The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Frequently asked questions
01Does askVela work with PlentyONE?
Yes. plentymarkets now operates as PlentyONE; either way you add askVela to plentyShop with a script tag.
02Is askVela on the plentyMarketplace?
You don't need a marketplace plugin: the script tag brings the chat to every page of your store.
03Can askVela answer order questions?
Yes, through an endpoint in your store that returns the orders for an email address. The request is signed, and the AI answers with status and tracking link.
04How much does it cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected