What we're working on and what's new. New features, improvements and fixes — explained in plain language, newest first.
New messages now play a subtle chime — in the team inbox even when the browser tab is in the background, and in the chat widget for the visitor too. Sound and desktop notification can be toggled separately.
As soon as a visitor has read your reply, you see it in the inbox right under the message.
Typing “/” now shows all matching canned responses instead of just the first six — now with categories and in the order you set yourself. The list scrolls along cleanly when navigating with arrow keys.
A short 5-second window to pull back a message you just sent.
Ask for optional details before the chat — such as name, email or order number — either required or skippable.
Emails sent to customers automatically now appear directly in the chat history — with subject and preview on hover.
A tailored greeting depending on whether the team is currently online, away or offline.
The inbox now clearly distinguishes whether a customer's email is verified (logged in) or merely typed in — an important trust signal.
The Android app (APK) is ready and currently in internal testing — including push notifications for new messages. ⚠️ Heads up: it's a beta, so bugs can still happen. If you'd like to help, download the APK and send feedback to hello@askvela.pro. The iOS app is submitted and coming shortly.
Download Android APK (beta)Edit team members and set profile pictures right in the admin — with a protected account owner.
New accounts automatically receive a welcome email in their language.
The live demo now shows the real analysis screen of your shop instead of a mock-up.
Search all messages and channels for keywords in an instant.
Over 60 detail improvements for the app: safe areas around the notch, smooth scrolling, a status bar in the app's design and more.
Revenue and trial statistics now rest on an honest, traceable basis. After a trial ends there is a two-day grace period.
A new dashboard shows in black and white which revenue came from the chat — split into directly influenced and assisted, with honest confidence levels.
Automatically shows visitors relevant hints or offers — as a subtle bubble or as a card right in the chat.