Email built in
Incoming mail becomes conversations, replies go back over SMTP – with delivery status.
All features
Channel
Every channel lands in one inbox
Connect email (IMAP/SMTP) and messengers like WhatsApp, Instagram, Facebook Messenger, Telegram and LinkedIn. Every conversation flows into the same inbox – same history, same AI, same customer data. No more switching between tools.
Search…
LeLena M.How can I upgrade my…2
ToTom K.Invoice from yesterday
AnAnonymTeam member added
LMClose
Lena M.
online
AI Summary
Customer wants to upgrade subscription. Docs linked, no action needed.
Sentiment: positive
Auto-resolved
What it can do
The key capabilities of this feature at a glance.
Social messaging
WhatsApp, Instagram, Messenger, Telegram and LinkedIn DMs in one inbox.
One AI across channels
The same bot answers chat, email and DMs – consistent everywhere.
Shared history
A customer writes via chat one day, email the next – your team sees it all in one place.
How it works
What happens behind the scenes – in three steps.
- 1
Connect a channel
Add an email mailbox or link a social account in a few clicks.
- 2
Messages flow in
Every message is automatically matched to a conversation.
- 3
AI & team reply
Replies go back on the same channel the customer used.
Frequently asked questions
01Which channels can I connect?
Email via IMAP/SMTP and the messengers WhatsApp, Instagram, Facebook Messenger, Telegram and LinkedIn, in addition to the chat widget on your website. They all flow into the same inbox, with the same history, the same AI and the same customer data.
02How is WhatsApp connected?
You link WhatsApp by scanning a QR code, which connects it as a linked WhatsApp Web session. It is not a connection to the official WhatsApp Business API. After that, messages arrive in your inbox like any other conversation.
03Does the AI also answer emails and social messages?
Yes. The same bot answers chat, email and DMs from the same knowledge, so customers get consistent answers everywhere. Replies go back on the channel the customer used, and emails show their delivery status. Your team sees the whole history, whichever channel a customer chose.
04Can I test the messaging channels for free?
Yes. During the 14-day free trial you can connect the channels and try them without a credit card. The chat widget on your website is part of every plan; the pricing page shows which plans include the other messaging channels.