Email built in
Incoming mail becomes conversations, replies go back over SMTP – with delivery status.
All features
Channel
Every channel lands in one inbox
Connect email (IMAP/SMTP) and messengers like WhatsApp, Instagram, Facebook Messenger, Telegram and LinkedIn. Every conversation flows into the same inbox – same history, same AI, same customer data. No more switching between tools.
Search…
LeLena M.How can I upgrade my…2
ToTom K.Invoice from yesterday
AnAnonymTeam member added
LMClose
Lena M.
online
AI Summary
Customer wants to upgrade subscription. Docs linked, no action needed.
Sentiment: positive
Auto-resolved
What it can do
The key capabilities of this feature at a glance.
Social messaging
WhatsApp, Instagram, Messenger, Telegram and LinkedIn DMs in one inbox.
One AI across channels
The same bot answers chat, email and DMs – consistent everywhere.
Shared history
A customer writes via chat one day, email the next – your team sees it all in one place.
How it works
What happens behind the scenes – in three steps.
- 1
Connect a channel
Add an email mailbox or link a social account in a few clicks.
- 2
Messages flow in
Every message is automatically matched to a conversation.
- 3
AI & team reply
Replies go back on the same channel the customer used.