Language-aware AI
Detects the visitor's language and answers accordingly.
All features
Platform
Support that speaks every customer's language
askVela is available in four languages (German, English, French, Spanish) – and the AI automatically answers in the visitor's language. Your help articles are translated in the background too, so every customer gets the right answer.
How long does shipping take?
Usually 2–4 business days within Germany. You'll receive a tracking email.
Shipping & delivery times Order tracking
Answered with source · in 1.8 s
What it can do
The key capabilities of this feature at a glance.
4 languages
Interface and widget in German, English, French and Spanish.
Article translation
Help content is translated automatically and served language-accurately.
Consistent across channels
The language logic applies to chat, email and social alike.
How it works
What happens behind the scenes – in three steps.
- 1
Pick a language
Set your preferred language for AI and interface.
- 2
Visitor writes
askVela detects their language automatically.
- 3
Fitting reply
The AI answers in the right language – with translated knowledge.