Language-aware AI
Detects the visitor's language and answers accordingly.
All features
Platform
Support that speaks every customer's language
The AI detects the visitor's language and answers in exactly that language, straight from your knowledge. The chat widget is available in 36 languages, the interface for your team in seven: German, English, French, Spanish, Dutch, Swedish and Russian. askVela translates help articles automatically as soon as a visitor opens them in their language.
How long does shipping take?
Usually 2–4 business days within Germany. You'll receive a tracking email.
Shipping & delivery times Order tracking
Answered with source · in 1.8 s
What it can do
The key capabilities of this feature at a glance.
36 widget languages
The chat speaks 36 languages, the interface for your team seven: DE, EN, FR, ES, NL, SV and RU.
Article translation
Help articles are translated automatically as soon as a visitor opens them in their language.
Consistent across channels
The language logic applies to chat, email and social alike.
How it works
What happens behind the scenes – in three steps.
- 1
Pick a language
Set your preferred language for AI and interface.
- 2
Visitor writes
askVela detects their language automatically.
- 3
Fitting reply
The AI answers in the right language, straight from your knowledge, without you translating anything.
Frequently asked questions
01Which languages does the AI chatbot answer in?
In the language of the customer's last message. That isn't limited to the four languages of the askVela website (German, English, French and Spanish). The bot can also use knowledge you wrote in another language to answer.
02Do I need to translate my help articles?
No. askVela translates help articles automatically as soon as a visitor opens them in their language. You write your knowledge once, in your own language, and don't maintain a copy per language. The same applies in the help center: visitors read each article in their own language.
03Which languages are the widget and the dashboard available in?
The chat widget is available in 36 languages. The interface for your team is available in seven: German, English, French, Spanish, Dutch, Swedish and Russian. Each agent can work in their preferred language, whatever language the customer writes in.
04Does language detection also work for email and social messages?
Yes. The same language logic applies to chat, email and social channels. A customer who writes in Dutch by email gets a Dutch reply, just as in the chat. The answer still comes straight from your knowledge, without you translating anything.