askVela steers refund requests through a deterministic step ladder: first a smaller offer, then incrementally more – up to the ceiling you set. Stripe refunds can be triggered directly.
The key capabilities of this feature at a glance.
Offers rise in a controlled manner rather than jumping straight to the maximum.
You define the maximum – the bot never exceeds it.
Approved amounts paid out directly via Stripe.
For a formal withdrawal there is no negotiation – it escalates cleanly.
What happens behind the scenes – in three steps.
The bot identifies the refund wish and the context.
The next appropriate offer is chosen from the step ladder.
On agreement the refund is triggered – manually or via Stripe.