Step-by-step negotiation
Offers rise in a controlled manner rather than jumping straight to the maximum.
All features
Commerce
Refunds that negotiate fairly instead of just caving
askVela steers refund requests through a deterministic step ladder: first a smaller offer, then incrementally more – up to the ceiling you set. Stripe refunds can be triggered directly.
I want my money back in full.
I understand. As a fair gesture I can refund you 40 % directly – does that work for you?
Negotiation steps
30%
40%
50%
65%
80%
max
What it can do
The key capabilities of this feature at a glance.
Your ceiling
You define the maximum – the bot never exceeds it.
Stripe refund
Approved amounts paid out directly via Stripe.
Rights over haggling
For a formal withdrawal there is no negotiation – it escalates cleanly.
How it works
What happens behind the scenes – in three steps.
- 1
Detect the request
The bot identifies the refund wish and the context.
- 2
Make a fair offer
The next appropriate offer is chosen from the step ladder.
- 3
Pay out
On agreement the refund is triggered – manually or via Stripe.