Shopify Integration
AI Chatbot & Live Chat for Shopify
Install the app from the Shopify App Store and your catalog syncs itself. The AI advises from your range, shares order status and tracking links, and adds products straight to the cart.
GDPR-compliant · your data stays protected
Your shop address goes here — your customers ask the questions later.
Works with every shop system
Add askVela to Shopify
Set up in 3 steps
- 01
Install the app
Install askVela from the Shopify App Store and approve access to your store.
- 02
Turn on the widget
In the theme editor under App embeds, enable “Vela Chat Widget”. Your widget key is detected automatically.
- 03
Check the catalog and go
Products and collections are imported automatically. Ask typical customer questions in the test console and you're live.
What the Shopify app does
askVela is listed in the Shopify App Store. Once installed, it reads products, variants, prices, availability and collections straight from your store and keeps them current. The chatbot answers in whatever language your customers write in and hands over to your team the moment a person is needed.
Catalog, orders and purchases come straight from Shopify, with no export and no code. The chatbot compares variants, quotes prices and availability and shows matching items as product cards. One click on “Add to cart” puts the item in the Shopify cart while the shopper stays in the chat.
Every purchase reaches askVela automatically. Your dashboard shows which revenue followed a chat, and flows can react to the purchase.
Order status without a ticket
When a customer asks “Where is my order?”, askVela looks it up in Shopify and replies with status, carrier, tracking number and tracking link. Depending on your settings, the email address is enough or the order number and email are required together.
Good to know
- Flows react to “Add to cart”, to the cart value and to completed purchases.
- Abandoned checkouts: if you want, exactly one reminder email, only to customers with marketing consent.
- Collections become categories, so the AI searches the right part of your range.
Catalog without exports
Products, variants, prices and availability come straight from Shopify and stay current. The AI only recommends what's in stock.
Order questions handled
Status, carrier and tracking link straight from Shopify, around the clock and in the customer's language.
Sells in the chat
Product cards with an add-to-cart button, matching add-ons and coupons at the right moment.
Playground
No video. No mockup.
The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Frequently asked questions
01Which languages does the Shopify chatbot speak?
The language your customer writes in: English, German, French and any other. You don't need to translate your product data for it.
02Do I need coding skills?
No. Install the app, approve access and turn on the widget in the theme editor. The catalog syncs by itself.
03Which data does askVela read from Shopify?
Products with variants, prices, availability and collections for advice, plus orders for order status and purchase attribution. Application and database run in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
04How much does it cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected