PrestaShop integration
Live chat & AI support for PrestaShop
One script tag in your theme, and askVela answers product, shipping and order questions from your PrestaShop catalog. Live in minutes, in your customers' language.
GDPR-compliant · your data stays protected
Your shop address goes here — your customers ask the questions later.
Works with every shop system
Add askVela to PrestaShop
Set up in 3 steps
- 01
Copy the script tag
In askVela, copy the script tag under Settings → Installation & tech → Embed widget → Other website.
- 02
Add it to your theme
Place the script tag in the footer of your theme before the closing </body> tag, ideally in a child theme. Then clear the cache.
- 03
Connect your catalog
Under Products, scan your store with “Scan from website”, or add a product export as a CSV or XML feed under Products → Data sources.
Catalog from your store or your export
askVela runs in PrestaShop through a script tag in the theme. askVela reads the catalog through the website scan or a product export, and the AI answers with a source, recommends items in stock and hands over to your team when it matters.
The website scan reads structured product data (JSON-LD and microdata) and the sitemap. A product export as CSV, XML or JSON complements or replaces it; askVela fetches it regularly, every six hours by default.
Order status in the chat
For order questions, connect askVela to an endpoint in your store that returns the orders for an email address as JSON, for example via the PrestaShop webservice. askVela signs every request (HMAC-SHA256); the AI answers with status, shipping and tracking link.
Good to know
- Multilingual stores: the AI answers in the language your customer writes in.
- Product cards lead straight to the product page in your store.
- For purchase attribution in the dashboard, your store reports orders to askVela via a signed webhook.
Answers from your catalog
Products, combinations, prices and availability, every answer with a source.
In any language
The AI answers in your customer's language; the widget texts are available in 36 languages.
EU-hosted and GDPR-compliant
Application and database in Frankfurt am Main, DPA under Art. 28 GDPR included.
Playground
No video. No mockup.
The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Frequently asked questions
01Do I need a PrestaShop module for askVela?
No. You add askVela with a script tag in your theme; it only takes a few minutes.
02How does askVela know my products?
From the website scan of your store or from a product export you add as a feed.
03Can askVela answer order questions?
Yes, through an endpoint in your store that returns the orders for an email address, for example via the PrestaShop webservice. The request is signed.
04How much does it cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected