Catalog, automatic
Products are imported from your shop or scanned from your website.
All features
Commerce
Turn support into sales – with the right products
askVela imports your product catalog from your shop (Shopify, WooCommerce and more) or via website scan. In the conversation the AI suggests fitting products as clean cards – with image, price and link. So you don't just answer questions, you actively sell.
Context
LM
Lena Meyer
Customer since March 2025
Last order#10482 · paid
ProductPremium annual plan
StatusActive
What it can do
The key capabilities of this feature at a glance.
Fitting suggestions
The AI recommends the right products in the context of the question.
Clean product cards
Image, price and link – neatly trimmed, no white borders.
Featured products
Highlight selected products prominently on the widget home.
How it works
What happens behind the scenes – in three steps.
- 1
Load the catalog
Connect your shop or scan your website – products land in the catalog automatically.
- 2
Customer asks
“Do you have something for …?” – the AI understands the intent.
- 3
Suggest a product
Matching items appear as cards right in the chat.
Frequently asked questions
01How does askVela get my product catalogue?
From the Shopify or WooCommerce connection, from a product export feed in CSV, XML or JSON, or by scanning your website at the push of a button. Feeds are updated automatically, by default every six hours.
02What does a product card in the chat show?
An image, the price and a link to the product. The bot shows at most three cards per answer, and only for items or variants that can be ordered. By default it only says whether something is available; if you switch it on, it names the stock quantity from your shop when a customer asks.
03Can customers add products to the cart from the chat?
On Shopify and WooCommerce, yes: “Add to cart” works directly in the chat. On other shops the button leads to the product page in your shop, for products on the same domain. Either way, the customer gets from the recommendation to the purchase in a few clicks.
04Can I highlight specific products?
Yes. Featured products appear prominently on the widget home, before the customer has asked anything. That works well for new arrivals, bestsellers or a current promotion. In the conversation itself, the AI still recommends whatever fits the customer's question best.