Searchable
Customers find articles via search and categories.
All features
Knowledge
Self-service that prevents tickets
Your knowledge base automatically becomes a public, searchable help center. Customers find answers themselves – around the clock, in their language. The same articles also power the AI in chat.
Search help…
Access & delivery
Account
Shipping & delivery times
Order
Request a refund
Payment
Manage subscription
Account
Also the knowledge source for the AI
What it can do
The key capabilities of this feature at a glance.
Always current
Maintain one article – help center and AI use it instantly.
Multilingual
Articles are translated and shown in the visitor's language.
On brand
In your colors, with popular articles right inside the chat widget on your shop.
How it works
What happens behind the scenes – in three steps.
- 1
Write articles
Maintain content once – or have it created automatically during onboarding.
- 2
Publish
The help center is instantly public and searchable.
- 3
Tickets drop
Customers solve standard questions themselves; your team gets only the rest.
Frequently asked questions
01How does a help center reduce support tickets?
Customers find answers to standard questions themselves, around the clock, via search and categories. Your team only gets the questions that really need a person. The same articles also power the AI in chat, so both give the same answer.
02Does the help center match my brand?
Yes. The help center uses your colors and logo, and popular articles also appear inside the chat widget on your own shop, so it feels like part of your store rather than an outside tool. Customers stay with your brand while they look for answers, and every article is found via search and categories.
03Is the help center available in several languages?
Yes. Articles are translated and shown in the visitor's language, so international customers can read them without you maintaining separate versions for each country. You keep one article per topic, and the help center and the AI both work from that single version.
04What is the difference between the help center and the knowledge base?
They are the same content seen from two sides. In the knowledge base you write articles and sort them into collections. The help center is the public, searchable site your customers see. Publish an article and it shows up there, and the AI uses it as a source.