Starter
€39/ month
50 % off for the first 3 months
1,000 AI answers per month
Cancel monthly
- Unlimited agents
- AI bot + knowledge base
- Store integration + order lookup
- Product recommendations
askVela · The AI sales advisor for Shopify, WooCommerce and any website
The salespersonyour store never had.
Answers your customers in seconds from your catalogue, sells in the chat and brings in your team when it matters.
Instant demoLive
Your real productsNo signupUnder a minute
To try it out: public stores, not customers
AlvaAI assistant · Chat available
Plays on its own · Example store with fictional data
Three moments.
A salesperson who is there.
Sunday night, Monday morning, a return question: this is how askVela answers.
01Sun, 11:41 pm
I sleep on my side. Is this pillow right for me?Yes. The Alva has three adjustable heights; the highest supports side sleepers.
Alva Support PillowThree heights · Washable cover€79.00Sold while you sleep.
02Mon, 8:12 am
Where is my order #1048?On its way. Delivery tomorrow between 10 am and 2 pm.
Answered before you read it.
03Tue, 2:37 pm
One day past the deadline. Can I still return it?Our team will gladly sort that out with you. I’m passing your question on with the conversation.
Internal note · check goodwill, order #1048Handed over instead of guessing.
Try it with my storeYour real products · No signup · Under a minute
Example conversations with a fictional store.
From the first click to the first conversation.
Ready in
three steps.
- Servers in Germany: Application and database in Frankfurt am Main
- DPA under Art. 28 GDPR: In force from day one, no signature needed
- Your content trains nothing: Neither our models nor the AI provider's
- Installed in minutes: One plugin or one script tag
Measured, not estimated.
Real stores.
Real numbers.
No logo wall, no star ratings. Four values from the production database, each with its sample; our own workspaces and test instances are excluded.
- 2.7
- seconds to reply
- Median · 9 in 10 under 5.4 s
- Sample 8.588 · 06/03/2026 to 08/21/2026
- 86%
- of conversations without your team
- Nobody had to step in
- Sample 2.408 · 06/03/2026 to 08/21/2026
- 119,447
- AI answers in customer stores
- Since 3 June 2026, all channels
- In echten Kundenshops · 06/03/2026 to 09/05/2026
- 89,790 €
- revenue from customers after chatting
- All orders after the first conversation, all channels
- In echten Kundenshops · 07/13/2026 to 09/05/2026
Our own measurement · as of 09/05/2026
How these numbers were produced
Reply time and the share without a human come from a query against the production database on 21 Aug 2026. Answers and revenue are the overall figure across all connected channels as of 5 Sep 2026. Throughout, only third-party companies running askVela on their own site are counted; our own workspaces, test instances and the showcase environment are excluded.
2.7 seconds to reply
Gap between a visitor's message and the AI answer that followed it, across 8,588 answer pairs. Gaps above five minutes are excluded: the visitor had left the page, so we'd be measuring their coffee break. Median 2.7 s, 90th percentile 5.4 s.
86 % of chats without a human
2,072 of 2,408 conversations in which a visitor wrote and the AI answered needed no teammate message at all. Deliberately not called “resolved”: what is measured is that nobody had to take over — not that the customer was happy.
119,447 AI answers sent
Count of messages the AI has sent in third-party stores across all connected channels — no average, no extrapolation. The figure is an overall total updated by hand, not by a counter that only sees part of the channels.
€89,790 in revenue from customers after chatting
Every order a customer places from their first conversation with askVela onwards is counted, across all connected channels, as of 5 September 2026. That proves the sequence, not that askVela caused the purchase. A customer who asked once and buys again weeks later might have done so anyway; we would rather say so than let the number look better founded than it is. Counted narrowly, only orders with a directly attributed conversation, it was €5,535 from 313 orders at €17.68 on average as of 21 Aug 2026 – both readings are here, not just the prettier one.
And does it pay for itself?
Across the paying stores in the same period: €341.80 in subscription fees against €2,615.85 in revenue from orders with a directly attributed conversation — roughly €7.60 for every euro spent. The average hides the spread, though: most stores are well above, some below. That is exactly why the guarantee sits below it.
What's missing is missing on purpose: we haven't cleanly measured how far returns drop — the number of processed refunds is still too small to carry a claim. The moment it does, it goes here.
Pays-for-itself guarantee
If it doesn't pay for itself, you get your money back.
If your dashboard shows less attributed revenue after 60 days than you paid, we refund the fee. No questions asked.
Try it with my store- Measured with the purchase attribution in your own dashboard — the same figure you can check yourself at any time.
- That requires the widget to be live and the store connected (plugin or app). Without a connection nothing can be attributed.
- The window is the first 60 days after the free trial. What is refunded is the subscription fee paid in that period.
This guarantee isn't free for us — there are stores where it applies. We offer it anyway, because we would rather refund than keep charging someone it isn't working for.
Run the numbers
What this means in your store.
Two inputs are enough. The maths uses the rates measured above, not wishful ones.
400
A mid-sized store with 20,000 visitors gets roughly 400.
€60
4 min
The only assumption in this calculation — set it to your number.
Revenue through the chat
€1,680
per month
400 conversations × 7 % order rate × €60 order value
Support time saved
23 hours
per month
86 % of conversations need nobody from your team
At €99 (Growth) per month, askVela pays for itself from 24 conversations a month.
Try it with my storeA model, not a promise. Order rate (94 of 1,341 conversations since 14 July) and deflection rate (2,072 of 2,408) are measured; order value and handling time are yours. The 7 % is deliberately conservative: counting all 235 attributed orders against those same 1,341 conversations would give 17 %, but some of them belong to conversations that began before the measurement window. And whether a customer would have bought anyway without the chat is something this calculation cannot know.
Your team stays in charge.
askVela works in the same inbox as your team.
- Every answer visible, with its source
- Take over with one click
- Internal rules guide the advice
Three channels, one inbox.Chat on your shopEmailWhatsApp
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
The difference.
Not a ticketing system.
A salesperson.
The difference is what askVela has access to: your catalogue, your content, your orders.
Classic FAQ botaskVela
Knows the help pagesKnows every product with price, variant and availability
Points you at the search boxRecommends specifically and shows the product in the chat
Answers with nothing to back itNames the source the answer rests on
Knows nothing about ordersSees the customer's order status and tracking
Your next step.
Your store grows.
Your plan grows with it.
Every feature in every plan. No per-seat price, no fee per resolved case: the plans differ only in the number of AI answers per month.
14 days to try for freeNo credit card · Cancel monthly.
Recommended
Growth
€99/ month
50 % off for the first 3 months
4,000 AI answers per month
Cancel monthly
- Everything in Starter
- AI actions: refunds & cancellations
- All messaging channels
- White label, webhooks, reviews
Pro
€249/ month
50 % off for the first 3 months
12,000 AI answers per month
Cancel monthly
- Everything in Growth
- Premium AI routing
- Multiple stores + broadcasts
- Extra AI answer packs available
Enterprise
On request
For larger teams
- Quota and price by agreement
- SSO & custom configuration
- SLA & a named contact
- Personal onboarding
If it doesn’t pay for itself within 60 days, you get the fee back. How the guarantee works
Always included
- Chat widget, email and store connection
- Team inbox with handoff
- Unlimited knowledge sources
- Purchase attribution in the dashboard
- Cancel monthly, no minimum term
- Free start without a credit card
If the quota ever falls short, a pack of 1,000 extra answers costs €25. Your plan doesn’t change on its own.
Compare all plans
Thinking bigger? Let’s talk about Enterprise.
Before you start.
Common questions.
Short answers.
01Where does askVela get its answers?
From your store: products, variants and prices from the catalogue, plus help pages, files and your own articles. If it isn’t in there, askVela doesn’t claim it.
02What happens when askVela doesn’t know something?
It says so and hands over to your team with the question, the conversation so far and a short note. If nobody is around, the answer goes out later by email, in the customer’s language.
03How does askVela get into my store?
As a Shopify app, as a WordPress plugin for WooCommerce, or as one line of code on any other website. askVela reads your content on its own after that.
04Which languages does askVela answer in?
The language your customer writes in. You don’t need to translate your knowledge.
05Where is the data stored?
Application and database run in Frankfurt am Main, Germany. A data processing agreement under Art. 28 GDPR applies from the start of the contract, no signature needed.
06What’s the difference between the plans?
Only the number of AI answers per month. Every feature is included in every plan. If the quota runs out, 1,000 extra answers cost €25.
07Can I cancel at any time?
Yes. Every plan can be cancelled monthly, with no minimum term. Getting started is free: 14 days to try, no credit card, then you decide.
08Why askVela and not Intercom, Zendesk or Tidio?
Those are helpdesks for support teams: tickets, seats, setup days. askVela is built for stores that want to sell. It knows your catalogue, content and orders, answers with a product card in the chat and hands over to your team without anyone learning a new system.
One more question? Write to us
Your store. Your aha moment.
See it with
your products.
Takes a minute, costs nothing. Enter your store’s address, askVela reads your catalogue and gives advice with your real products right away.
Your store’s address
Instant demoLive
No signupNo credit card