Instant delivery
Messages appear without delay on both sides.
All features
Platform
Everything happens live – no reloading
Messages, typing indicator, online presence, and read receipts all run over a persistent WebSocket connection. Customer and team see each other in real time – like a modern messenger.
Team online
Are you available right now?
typing…
Read · 09:41
What it can do
The key capabilities of this feature at a glance.
Typing indicator
"Typing…" shows that a reply is coming.
Online presence
The customer sees whether the team is currently available.
Read receipt
Read status brings clarity to both sides.
How it works
What happens behind the scenes – in three steps.
- 1
Connection established
Widget and inbox connect via WebSocket on open.
- 2
Events flow
Every message and typing status is transmitted immediately.
- 3
Both in the loop
Presence and read receipts keep both sides in sync.