Answer with source
Every answer shows which help article it came from – verifiable, not invented.
All features
AI
An AI bot that answers from your knowledge – with proof
The bot searches your published articles, formulates a fitting answer, and cites the source. If it finds nothing reliable, it doesn't guess – it hands off cleanly to a human.
How long does shipping take?
Usually 2–4 business days within Germany. You'll receive a tracking email.
Shipping & delivery times Order tracking
Answered with source · in 1.8 s
What it can do
The key capabilities of this feature at a glance.
No hallucinating
Without a solid basis the bot hands off rather than making something up.
Seamless handoff
Complex or emotional cases land with the team automatically.
Around the clock
Routine questions answered in seconds, even at night.
How it works
What happens behind the scenes – in three steps.
- 1
Understand the question
The message is semantically matched against your knowledge base (RAG).
- 2
Find the best sources
The most relevant published articles are loaded as context.
- 3
Answer or hand off
If something fits, the bot answers with a source – otherwise it passes to a human.
Frequently asked questions
01Where does the AI chatbot get its answers from?
From your own content: published help articles, your website and, if connected, your product catalogue. The bot looks for the passages that fit the question and shows which article the answer came from, so you can check it. Drafts are never used, only published articles.
02What happens when the bot doesn't know the answer?
It says so instead of guessing. If your knowledge doesn't cover the question and a follow-up question doesn't help, the bot hands the conversation to a human. If the customer chose the AI chat on purpose, it offers the handoff as a button. The question also lands in your knowledge gaps list.
03Can the bot tell customers where their order is?
Yes, if your shop is connected. Order lookup is ready for Shopify, WooCommerce via the askVela WordPress plugin and JTL-Shop 5.3 or newer. The customer confirms with their email address, or with order number and email, and the bot names status, carrier, tracking number and tracking link, as far as the shop provides them.
04How many AI answers are included?
Every plan comes with a fixed monthly AI quota; the pricing page shows the current amount per plan. Agents are unlimited in every plan. If you need more answers, you can add AI reply packs. The 14-day free trial needs no credit card.