Right moment
The invitation only comes once the case is satisfactorily resolved.
All features
Growth
Resolved cases become great reviews
After a positively resolved conversation, askVela invites to review at the right moment – not too early, not for unhappy customers. So you collect more honest feedback without being pushy.
So glad everything worked out! 🎉 Would you mind leaving us a quick review?
Review at the right moment – only for satisfied customers
What it can do
The key capabilities of this feature at a glance.
Sentiment-aware
No review request is made after a negative interaction.
One tap
Customers review directly in the chat without leaving the page.
More signal
More honest reviews from genuine satisfaction.
How it works
What happens behind the scenes – in three steps.
- 1
Case resolved
A conversation ends positively – the AI recognises this.
- 2
Send invitation
A friendly, subtle review invitation appears in the chat.
- 3
Collect feedback
The customer rates with one tap – you get the signal.
Frequently asked questions
01When does askVela ask a customer for a review?
Only once a conversation has been resolved satisfactorily. The AI recognises when a case ends positively and then shows a friendly, subtle invitation in the chat. It doesn't ask early, while the customer's problem is still open.
02Will unhappy customers get a review request?
No. The invitation depends on the mood of the conversation: after a negative interaction there is no review request. That keeps it from feeling pushy and spares customers who are still frustrated. You collect honest feedback from people who were genuinely satisfied.
03Do customers have to leave my website to leave a review?
No. They rate with one tap directly in the chat and stay on the page. There is no extra form or link to follow, which makes it easy to give feedback while the good experience is still fresh.
04Where do I see the ratings?
In the analytics dashboard. Satisfaction, star distribution and AI feedback are shown in one place, so you can see how your support is received and how that changes over time. A 14-day trend shows the daily development at a glance.