Right moment
The invitation only comes once the case is satisfactorily resolved.
All features
Growth
Resolved cases become great reviews
After a positively resolved conversation, askVela invites to review at the right moment – not too early, not for unhappy customers. So you collect more honest feedback without being pushy.
So glad everything worked out! 🎉 Would you mind leaving us a quick review?
Review at the right moment – only for satisfied customers
What it can do
The key capabilities of this feature at a glance.
Sentiment-aware
No review request is made after a negative interaction.
One tap
Customers review directly in the chat without leaving the page.
More signal
More honest reviews from genuine satisfaction.
How it works
What happens behind the scenes – in three steps.
- 1
Case resolved
A conversation ends positively – the AI recognises this.
- 2
Send invitation
A friendly, subtle review invitation appears in the chat.
- 3
Collect feedback
The customer rates with one tap – you get the signal.