After a positively resolved conversation, askVela invites to review at the right moment – not too early, not for unhappy customers. So you collect more honest feedback without being pushy.
Review at the right moment – only for satisfied customers
The key capabilities of this feature at a glance.
The invitation only comes once the case is satisfactorily resolved.
No review request is made after a negative interaction.
Customers review directly in the chat without leaving the page.
More honest reviews from genuine satisfaction.
What happens behind the scenes – in three steps.
A conversation ends positively – the AI recognises this.
A friendly, subtle review invitation appears in the chat.
The customer rates with one tap – you get the signal.