Handoff alert
The moment the AI hands off to a human, your team is notified.
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Team
Stay informed, even when nobody is watching
When a case is handed off to a human or needs attention, askVela notifies your team by email. No waiting request goes unnoticed – even outside active inbox time.
Handoff to a human
Lena M. is waiting for a reply – the AI has handed the case over to you.
Go to conversation → Even with the inbox closed – nothing slips through
What it can do
The key capabilities of this feature at a glance.
No waiting cases
Nothing slips through even with the inbox closed.
Direct to the case
From the email you jump directly to the right conversation.
Reduce response time
Faster intervention, happier customers.
How it works
What happens behind the scenes – in three steps.
- 1
Attention needed
A handoff or a waiting case triggers a notification.
- 2
Email sent
The responsible team receives a notification.
- 3
React quickly
One click leads directly to the conversation.
Frequently asked questions
01When does askVela send an email notification?
When the AI hands a conversation to a person or a case needs attention. The email contains the conversation history and a link that takes you straight to the right chat, so you can reply without searching for it.
02Can I switch off the handoff emails?
Yes. The email that goes out on a handoff can be switched off, for example if your team works in the inbox all day anyway. The handed-off conversations still appear in the inbox as usual.
03Do I get notified when nobody has the inbox open?
Yes, that is exactly what the notification is for. It goes out by email, so a waiting request doesn't go unnoticed outside active inbox time, for example in the evening or at the weekend. One click in the email leads straight to the conversation.
04Where do handed-off conversations end up?
In the team inbox, live and with an unread counter, where an agent assigns, answers and closes them. The email is an extra alert. The conversation itself stays in the inbox with its full history.