On-brand
The widget picks up your logo, colour, and greeting from your settings – no CSS needed.
All features
Channel
Your chat on any website – embedded in seconds
One single script before the </body> tag, and the widget appears instantly on your site. Mobile-optimised, in your brand colours, with file uploads and real-time messages – no building required.
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Powered by askVela
What it can do
The key capabilities of this feature at a glance.
File attachments
Customers attach screenshots or PDFs; your team sees them directly in the conversation.
Proactive greeting
A friendly opening message catches visitors before they leave.
Mobile & fast
A lean panel that works equally well on smartphones and desktops.
How it works
What happens behind the scenes – in three steps.
- 1
Add the snippet
Paste the script with your widget key before </body> – done.
- 2
Visitor writes
The widget opens a conversation and delivers it in real time.
- 3
AI & team reply
The bot responds instantly; your team steps in when needed.
Frequently asked questions
01How do I add the chat widget to my website?
Paste one script with your widget key before the closing </body> tag, and the widget appears on your site straight away. On Shopify you install the askVela app from the Shopify App Store and switch on “Vela Chat Widget” under App embeds in the theme editor. On WordPress and WooCommerce you install the askVela plugin.
02Which shop systems and website builders does the widget work with?
Any website where you can add a script. There are step-by-step guides for Shopify, WordPress, WooCommerce, Shopware, JTL-Shop, Gambio, plentymarkets, OXID, Magento, PrestaShop, Wix, Webflow and Squarespace. Shopify uses an app, WordPress and WooCommerce a plugin, Shopware and JTL-Shop a downloadable extension, and the others a script tag or code snippet.
03Can I make the chat widget match my brand?
Yes. The widget takes your logo, brand colour and greeting from the settings, so you don't need any CSS. Depending on your plan, you can also remove the “Powered by askVela” note (white-label). The chat itself is available in 36 languages.
04What happens when a visitor writes outside business hours?
The AI bot answers routine questions right away, day and night, from your knowledge base. If a case needs a person, it is handed off to your team inbox and your team gets an email. If the visitor hasn't left an email address yet, askVela asks for it first, so your team can get back to them.