AI per conversation
Lyro starts at $32.50 a month for 50 conversations. More visitors means more conversations and a higher tier.
askVela vs Tidio
The Tidio alternative with more AI for your money.And an AI that knows your catalog.
Tidio's AI agent Lyro bills per conversation and starts at 50 conversations a month. askVela is a fair flat rate: 1,000 AI answers alone typically cover 330–500 conversations, plus unlimited agents and answers from your catalog.
14-day free trial · no credit card · cancel monthly
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Head to head
askVela vs Tidio
More conversations, more team, one fixed price.
FeatureaskVelaTidio
Pricing modelaskVelaFair flat rateTidioPer conversation, in tiers
AI at entry levelaskVela1,000 AI answers for €39Tidio50 Lyro conversations from $32.50
Team membersaskVelaUnlimited, includedTidio10 seats on Free, Starter and Growth
Cost with more trafficaskVelaFixed monthly priceTidioRises with the number of conversations
EU hosting in Frankfurt, DPA includedaskVelaTidioNot stated on the pricing page
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Where Tidio hits its limits
Cheap to start, expensive to grow
Three things that grow with your success.
Limited seats
Free, Starter and Growth each include 10 seats. Larger teams need a bigger plan.
Few conversations at entry level
Free includes 50 and Starter 100 billable conversations a month. Growing stores switch plans quickly.
Why askVela
AI that advises, sells and hands over
Three things askVela does differently.
Advises with your range
Products, variants, prices and availability, product cards with an add-to-cart button. Every answer with a source.
Order status in the chat
On Shopify with shipping status and tracking link, on WooCommerce and JTL through the plugin, for any other store through your endpoint.
EU-hosted and GDPR-compliant
Application and database in Frankfurt am Main, DPA under Art. 28 GDPR included.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01How much does askVela cost compared with Tidio Lyro?
Lyro starts at $32.50 a month for 50 conversations. askVela costs €39, €99, or €249 per month with 1,000, 4,000, or 12,000 AI answers per month; a conversation typically takes 2–3 AI answers, so 1,000 answers cover 330–500 conversations. Unlimited agents come on top.
02What does askVela add?
askVela answers from your full catalog with variants and availability, shows product cards with an add-to-cart button, answers order status and negotiates a fair partial refund for complaints, paid out only after you approve it.
03How quickly can I switch from Tidio?
In a few minutes: add the Shopify app, the WordPress plugin or a script tag, and askVela reads your catalog and help pages by itself. Before that, try the instant demo with your store address, no sign-up needed.
04Is askVela GDPR-compliant?
Yes. The application and database run in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected