askVela vs Tidio

A bot that answersisn’t enough.

Tidio’s Lyro mainly answers FAQs – and charges per conversation, scaling with your traffic. askVela is a fair flat rate and resolves the case: order status, cancellation, fair partial refund – EU-hosted, GDPR-compliant.

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Fair flat rate · AI that takes action · EU-hosted · free migration

Your shop address goes here — your customers ask the questions later.

Temporary demo, for testing only. No data is stored permanently.

Direct comparison

askVela vs Tidio

Answering vs. actually getting it done.

FeatureaskVelaTidio
Pricing modelFair flat ratePer conversation + tiers
AI answers1,000–12,000/month included~$0.58 / conversation
Costs scale with traffic
AI handles refunds/order status on its own
Product recommendations in chat
Negotiated partial refund instead of instant cash out
Knowledge-gap queue → 1-click articles
EU hosting / GDPR / DPA
Native German AI
Self-hosting available
Free migration
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Where Tidio hits its limits

Answers won’t be enough in 2026

Three ways a pure FAQ bot slows down your support.

Costs grow with traffic

Lyro costs around $0.58 per AI conversation – the quota grows with your visitors, so your costs do too.

It answers, but doesn’t solve

The AI answers questions – but it doesn’t handle refunds, cancellations, or order questions on its own.

US stack

For German shops, GDPR/DPA compliance with a US-hosted tool is always a delicate balancing act.

Why askVela

AI that closes the case

Three things askVela does differently from an FAQ bot.

Answers from your own content

With source citations – no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.

Sells & protects your margin

Recommends the right products in chat and negotiates a fair partial refund before money leaves your account.

EU-hosted, GDPR, DPA

Native German AI, self-hosting available. Your customer data stays in the EU.

Works with every shop system

ShopifyOne-click appWordPressInstall the plugin, doneEverything elseOne script tag is enough

Playground

No video. No mockup. The real dashboard.

One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.

  • No sign-up
  • 60 minutes, all yours
  • Deletes itself

€100 time guarantee

Switch with zero risk

We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you €100 for your time.

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Frequently asked questions

01How long does switching from Tidio take?

Usually minutes to hours. We import conversations, knowledge base, contacts, and macros, and build you a ready-to-use live demo in advance.

02Is askVela really GDPR-compliant?

Yes. EU hosting, DPA included, optionally fully self-hosted on your own server – your customer data never leaves the EU.

03What can askVela do that Lyro can’t?

Actually close the case: order status, cancellation, and negotiated partial refunds – with your approval. Plus product upsells in chat and automatic knowledge-gap articles.

04What does it cost exactly?

A fair flat rate instead of per-conversation billing — unlimited agents and chats, plus a fixed AI allowance of 1,000 to 12,000 replies a month. Details on the switching page.

Ready to modernise your support?

Start for free, embed the widget, and let the AI work from the very first minute.

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GDPR-compliant · your data stays protected