See what your support really delivers

Among others: conversations handled, cases solved by the AI alone, handoffs to the team, ratings and recommended products. Satisfaction, star distribution and AI feedback are in one place, and a 14-day trend shows the daily development.

Yes. The figures are broken down by channel, so you see separately what comes in via chat, email and social messages, and how much of it the AI solves without your team. That shows you which channel needs more attention from your agents.

No. Every conversation feeds the analytics automatically, without extra work or configuration. You open the dashboard and the metrics are already there. It helps you spot gaps, peak times and what customers really want, so you know where to improve your content or staffing.

Yes, if your store is connected via plugin or app. On Shopify, for example, every purchase is recorded in askVela automatically, so the dashboard shows which revenue followed a chat. Together with the recommended products, you see what your support contributes to sales.