Conversations & AI rate
How many cases does the AI solve alone, how many go to the team?
All features
Platform
See what your support really delivers
A clear dashboard shows the numbers that matter: conversations handled, cases solved by AI, handoffs to the team, ratings, recommended products and more – per channel and over time.
Team online
Are you available right now?
typing…
Read · 09:41
What it can do
The key capabilities of this feature at a glance.
Per channel
Chat, email and social broken down separately.
Ratings & feedback
Satisfaction, star distribution and AI feedback in one place.
14-day trend
Daily development as an at-a-glance curve.
How it works
What happens behind the scenes – in three steps.
- 1
Captured automatically
Every conversation feeds the analytics with zero extra work.
- 2
Open the dashboard
All metrics cleanly visualized – no setup needed.
- 3
Make decisions
Spot gaps, peak times and what customers really want.