Per-seat pricing
$29 to $132 per seat per month, billed annually. Every new person in support raises your fixed costs.
askVela vs Intercom
The Intercom alternativethat really knows your store.
Intercom bills per seat and charges again for every case its AI agent Fin resolves. askVela is a fair flat rate: unlimited agents, AI answers included as a fixed quota, answers from your catalog, set up in minutes.
14-day free trial · no credit card · cancel monthly
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Head to head
askVela vs Intercom
One fixed price against two meters that run with your success.
FeatureaskVelaIntercom
Pricing modelaskVelaFair flat rateIntercomPer seat plus per Fin resolution
Team membersaskVelaUnlimited, includedIntercom$29–132 per seat per month
AI answersaskVela1,000, 4,000, or 12,000 AI answers per month includedIntercom$0.99 per Fin resolution
Cost as your team growsaskVelaStays the sameIntercomRises with every seat
EU hostingaskVelaStandard, in Frankfurt am MainIntercomAdvanced and Expert only, annual contract
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Why stores leave Intercom
Two meters driving your bill
With Intercom you pay twice: for every person on the team and for every AI resolution.
Plus every AI resolution
$0.99 for every Fin outcome. The better the AI works, the higher the bill.
EU hosting only in premium plans
EU data hosting is only available on Advanced and Expert, with an annual contract and through sales.
Why askVela
Whole team, strong AI, one price
Three things askVela does better for online stores.
Answers from your catalog
Products, variants, prices and availability, plus help pages and data sheets. Every answer with a source, in 2.7 seconds.
Sells in the chat
Product cards with price and add-to-cart button, matching recommendations and upsells. The AI answers order status directly.
EU-hosted and GDPR-compliant
Application and database in Frankfurt am Main, DPA under Art. 28 GDPR included.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01Why does Intercom get so expensive with AI?
Because two meters are running: $29 to $132 per seat per month plus $0.99 for every Fin outcome. A five-person team on the Advanced plan pays $425 a month before the AI has resolved a single case. With askVela, unlimited agents and a fixed AI quota are included in the flat rate.
02How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. No fee per seat, per ticket or per resolved case. If the quota ever runs short, 1,000 extra answers cost €25.
03How quickly can I switch from Intercom to askVela?
In a few minutes: add the widget via the Shopify app, the WordPress plugin or a script tag, and askVela reads your help center and catalog by itself. Before that, try askVela in the instant demo with your own store address, no sign-up needed.
04Is askVela GDPR-compliant?
Yes. The application and database run in Frankfurt am Main. The DPA under Art. 28 GDPR is included and applies from the start of the contract, no signature needed.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected