askVela vs Intercom

Better than Intercom —way more affordable.

Intercom costs extra per seat and per Fin AI resolution. askVela is a fair flat rate: unlimited agents and a fixed AI allowance included — EU-hosted and GDPR-compliant.

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Fair flat rate · unlimited agents · AI included · EU-hosted · free migration

Your shop address goes here — your customers ask the questions later.

Temporary demo, for testing only. No data is stored permanently.

Direct comparison

askVela vs Intercom

One price versus two cost drivers.

FeatureaskVelaIntercom
Pricing modelFair flat ratePer seat + per Fin resolution
Team membersUnlimited~39–139 $ / seat
AI answers1,000–12,000/month included~0.99 $ / resolution
Predictable costs
AI handles refunds/order status on its own
Product recommendations in chat
Knowledge gap queue → 1-click articles
EU hosting / GDPR / DPA
Native German AI
Self-hosting available
Free migration
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Why Intercom gets expensive for SMEs

Two levers that drive up costs

With Intercom, you pay twice — per teammate and per AI answer.

Per-seat fee

~39–139 $ per seat/month. Every new support teammate pushes your fixed costs higher.

Plus per AI resolution

On top of that, ~0.99 $ for every Fin AI resolution — making your bill hard to predict.

US-hosted

GDPR/DPA remains an ongoing issue for German shops.

Why askVela

Your whole team, all the AI — one price

Three things askVela does differently from Intercom.

Answers from your content

With source citations — no hallucinations. Spots knowledge gaps and suggests ready-to-publish articles.

Sells & protects your margin

Recommends the right products in chat and negotiates a fair partial refund before money moves.

EU-hosted, GDPR, DPA

Native German AI, self-hosting available. Your customer data stays in the EU.

Works with every shop system

ShopifyOne-click appWordPressInstall the plugin, doneEverything elseOne script tag is enough

Playground

No video. No mockup. The real dashboard.

One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.

  • No sign-up
  • 60 minutes, all yours
  • Deletes itself

€100 time guarantee

Switch with zero risk

We migrate your entire Help Center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.

Switch now

Frequently asked questions

01How long does switching from Intercom take?

Usually minutes to hours. We import conversations, knowledge base, contacts, and macros, and build you a complete live demo in advance.

02Is askVela really GDPR-compliant?

Yes. EU hosting, DPA included, optionally fully self-hosted on your own server — your customer data never leaves the EU.

03Will I really save compared to Intercom?

In most cases, yes: Intercom charges per seat and per AI resolution, while askVela is a flat rate with unlimited agents and a fixed AI allowance of 1,000 to 12,000 replies a month, depending on your plan. The bigger your team and volume, the bigger the difference.

04What does it cost exactly?

A fair flat rate instead of per-seat and per-resolution billing. Details on the switch page.

Ready to modernise your support?

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GDPR-compliant · your data stays protected