Shopware integration
Shopware Live Chat & AI Chatbot as an App
Download the app, upload it in the admin, enter your widget key. No access rights to your store.
GDPR-compliant · your data stays protected
Your shop address goes here — your customers ask the questions later.
Works with every shop system
Add askVela to Shopware
Set up in 3 steps
- 01
Download and upload the app
Download the ZIP and upload it in the admin under “Extensions → My extensions → Upload extension”.
- 02
Install and enter your widget key
Install and activate the app, paste the key from askVela in its configuration and switch the chat on.
- 03
Connect your product export
Create a product export and add its HTTPS address in askVela as a data source.
What the Shopware app does
askVela comes as an app for Shopware 6.6 and 6.7, not as a plugin. The difference matters: an app brings no third-party PHP code into your store. It shows the chat on every page and passes logged-in customers on to your team, requests no admin API rights and touches neither orders nor products; you connect your catalog separately through an export.
The app shows the chat on every page of your storefront, in each sales channel you enable it for. The AI chatbot advises from your range, answers questions about shipping, payment and returns from your help pages and hands over to your team the moment a person is needed.
When a customer is logged in, your team sees name, email and customer number in the contact panel right away. Nobody has to ask who they're talking to.
How the chatbot knows your range
Create a product export in Google Merchant format with all variants in Shopware and add its HTTPS address in askVela as a data source. askVela fetches it regularly, every six hours by default. The chatbot then knows products, variants, prices and availability and shows matching items as product cards with image, price and a link to the product page.
Good to know
- Tested on Shopware 6.7.14 with PHP 8.4, runs from Shopware 6.6.
- Self-hosted shops install the app by upload in the admin.
- Add askVela to your cookie manager if you ask for consent.
App
Download the App
Verified on Shopware 6.7.14 with PHP 8.4: upload, install, configuration, widget and customer context in the storefront.
- Version
- 1.0.0
- Requires
- Shopware 6.6 or 6.7, self-hosted
- SHA-256
- 2c027e676ef99dd32584e0bee2c119b0fb9ae50936d8a37100aeb787bc29d2aa
- Verify before installing.
Shopware
Set it up step by step
- 01
Download and verify
Download the ZIP and compare the SHA-256 above with your own (on Linux/macOS: shasum -a 256 askvela-shopware-1.0.0.zip). If they differ, do not install the file.
- 02
Upload it in the admin
Extensions → My extensions → Upload extension, then “Install” and “Activate”. On install, Shopware asks whether you consent to data being transferred to the domains the app declares — that is askvela.pro and nothing else.
- 03
Enter your widget key
Extensions → askVela AI chat → Configuration. Paste the key from askVela (Settings → Installation & tech) and switch the chat launcher on. Configure each sales channel deliberately, then clear the storefront cache.
- 04
Logged-in customers
When a customer is signed in, the app passes their name, email, customer number and customer ID to askVela. Your team sees the person in the contact panel instead of “anonymous customer” — without the app needing any access to your customer records.
- 05
Connect your products
Create a complete product export in Google Merchant format including variants and add its direct HTTPS address in askVela under Products → Data sources. Check the column mapping and the preview before importing; add missing category links under Categories.
- 06
Add it to your consent banner
The app loads askVela on every page — only then are logo, colours and the greeting visible at all. Shopware's cookie management does not know the service on its own; add it there if you collect consent.
- 07
Disconnecting
Deactivate or uninstall the app and clear the storefront cache. Pause the catalogue source in askVela separately.
No rights to your store
The app requests no admin API rights. It reads neither orders nor customer data from your database: it shows the chat, nothing more.
Your team knows who it's talking to
Logged-in customers appear with name, email and customer number in the contact panel, without anyone having to ask.
EU-hosted & GDPR-compliant
Application and database in Frankfurt am Main, DPA under Art. 28 GDPR included.
Playground
No video. No mockup.
The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Frequently asked questions
01App or plugin: what's the difference?
askVela is an app, not a plugin. For you, that mainly means a smaller attack surface, because no third-party PHP code runs in your store. The app only brings the widget and the customer context into the storefront.
02Do I need the Shopware Store for this?
Not for a self-hosted store: you upload the archive directly in the admin. Only cloud stores are limited to installing extensions from the Store.
03The upload fails with a Composer error — why?
Because of a hosting setting: your web server user is missing the HOME or COMPOSER_HOME environment variable that Shopware's extension manager needs. It affects every extension alike. Ask your host to set it and the upload goes through.
04What access rights does the app need?
None. It only declares that it talks to askvela.pro; Shopware shows you this during installation and asks for your consent. Product data comes from an export that you create yourself and can switch off at any time.
05How much does it cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected