askVela vs Lime Connect

Userlike is now Lime Connect.The alternative that knows your store.

With Lime Connect, formerly Userlike, you pay for the Pro plan from €87 a month with at least 3 seats, plus the AI agent from €99 for 100 conversations. askVela is a fair flat rate: unlimited agents, a fixed AI quota and answers from your catalog, with plugins for JTL and Shopware.

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Head to head

askVela vs Lime Connect

More AI, more team, one price.

FeatureaskVelaUserlike (Lime Connect)
Pricing modelFair flat ratePlan with at least 3 seats, AI agent as an add-on
Entry price€39 a month, AI includedPro from €87 a month (annual), plus AI agent from €99
AI in the price1,000 AI answers, typically 330–500 conversations100 conversations for €99
Team membersUnlimited, includedAt least 3 seats
Order status from JTL, WooCommerce and ShopifyNot mentioned on the pricing page

List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices

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Why stores leave Lime Connect

A seat plan plus an AI add-on

For AI support you pay twice with Lime Connect.

At least three seats

Pro costs from €87 a month billed annually, from €105 monthly, and requires at least 3 seats.

The AI agent costs extra

The Connect AI Agent is added from €99 a month and includes 100 conversations. It can only be booked with Pro and Enterprise.

More add-ons

Copilot from €19 per seat, Workflows from €50 and WhatsApp campaigns from €20 a month each come on top.

Why askVela

An assistant that knows your store

For online stores where the AI should take on product and order questions.

Catalog knowledge

Products, variants, prices and availability from Shopify, WooCommerce, a feed or a website scan. The AI recommends products in stock, with a source.

Order status

On Shopify with shipping status and tracking link, on WooCommerce and JTL through the plugin, for any other store through your endpoint.

Plugins for DACH stores

A JTL plugin for JTL-Shop 5.3 and later, a Shopware app for Shopware 6.6 and 6.7, plus the Shopify app and the WooCommerce plugin.

Works with every shop system

ShopifyOne-click appWordPressInstall the plugin, doneEverything elseOne script tag is enough

Playground

No video. No mockup. The real dashboard.

One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.

  • No sign-up
  • 60 minutes, all yours
  • Deletes itself

Pays-for-itself guarantee

If it doesn't pay for itself, you get the fee back.

If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.

Guarantee conditions

Frequently asked questions

01Is Userlike the same as Lime Connect?

Yes. Userlike now operates under the name Lime Connect.

02How much does askVela cost compared with Lime Connect?

Lime Connect Pro starts at €87 a month billed annually, with at least three seats; the AI agent costs from €99 a month for 100 conversations on top. askVela costs €39, €99, or €249 per month with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. A conversation typically takes 2–3 AI answers, so 1,000 answers cover 330–500 conversations.

03How quickly can I switch from Lime Connect to askVela?

In a few minutes: replace the Lime Connect snippet with the askVela plugin for JTL, Shopware, WooCommerce or Shopify, or with the script tag. askVela reads your knowledge and catalog by itself.

04Does askVela have plugins for JTL and Shopware?

Yes: a JTL plugin for JTL-Shop 5.3 and later with order lookup, and a Shopware app for self-hosted Shopware 6.6 and 6.7, both to download.

05Is askVela GDPR-compliant?

Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.

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