Operators add up
Plus includes 3 operators, Expert 5. Each additional operator on Expert costs from $24 a month.
askVela vs Smartsupp
The Smartsupp alternative with AI in the price.And agents without a cap.
With Smartsupp you pay for the operator plan, Plus from €21 a month billed annually for 3 operators, and the Mira AI agent from €16 a month for 100 conversations on top. askVela is a fair flat rate: 1,000 AI answers for typically 330–500 conversations, unlimited agents and answers from your catalog.
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Head to head
askVela vs Smartsupp
AI, team and store connection in one price.
FeatureaskVelaSmartsupp
Pricing modelaskVelaFair flat rateSmartsuppOperator plan, Mira AI agent as an add-on
Entry price with an AI agentaskVela€39 a month, AI includedSmartsuppPlus from €21 plus Mira from €16 a month (annual)
AI in the priceaskVela1,000 AI answers, typically 330–500 conversationsSmartsuppMira: 100 conversations from €16 a month
Team membersaskVelaUnlimited, includedSmartsupp3 operators in Plus, 5 in Expert, each extra one there from $24 a month
Order status from JTL, WooCommerce and ShopifyaskVelaSmartsuppNot listed on the pricing page
List prices according to the vendor, as of 10/2026. · Run your own numbers · All askVela prices
Why stores switch from Smartsupp
Affordable chat, AI as an add-on
The bill grows with every operator and every conversation.
The AI agent is an add-on
Mira is added from €16 a month for 100 conversations and climbs in tiers up to 5,000 conversations.
AI reply help with a cap
The AI reply assistant for your team is capped at 50, 250 or 500 replies a month, depending on the plan.
Why askVela
An assistant that knows your store
For online stores where the AI should take on product and order questions.
Advises from your range
Products, variants, prices and availability, product cards with an add-to-cart button. Every answer with a source.
Order status in the chat
On Shopify with shipping status and tracking link, on WooCommerce and JTL through the plugin, for any other store through your endpoint.
Plugins for DACH stores
A JTL plugin for JTL-Shop 5.3 and later, a Shopware app for Shopware 6.6 and 6.7, plus the Shopify app and the WooCommerce plugin.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01How much does askVela cost compared with Smartsupp?
Smartsupp Plus costs from €21 a month billed annually for 3 operators, and the Mira AI agent adds from €16 a month for 100 conversations. askVela costs €39, €99, or €249 per month with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. A conversation typically takes 2–3 AI answers, so 1,000 answers cover 330–500 conversations.
02How quickly can I switch from Smartsupp to askVela?
In a few minutes: remove the Smartsupp code or plugin and add askVela through the Shopify app, the WooCommerce plugin, the JTL plugin, the Shopware app or the script tag. askVela reads your catalog and help pages by itself. Try it first in the instant demo with your store address, no sign-up.
03What does askVela take on in my store?
Product advice from your catalog with variants and availability, order lookup for Shopify, WooCommerce and JTL-Shop, product cards with an add-to-cart button on Shopify and WooCommerce, and handover to your team with the full conversation.
04Is askVela GDPR-compliant?
Yes. Application and database run in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
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