AI only at extra cost
AI Assist costs from $29 a month, after a small free tier for low volume.
askVela vs tawk.to
The tawk.to alternative for online stores.askVela sells for you.
tawk.to gives you a solid free chat; AI and removing the branding each cost from $29 a month extra. askVela gives you an AI that advises from your catalog, answers order questions and is hosted in Frankfurt.
14-day free trial · no credit card · cancel monthly
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Head to head
askVela vs tawk.to
A free chat against an AI that knows your store.
FeatureaskVelatawk.to
Pricing modelaskVelaFair flat ratetawk.toChat free, extras paid
AI answersaskVela1,000, 4,000, or 12,000 AI answers per month includedtawk.toAI Assist from $29 a month
Remove brandingaskVelaIncluded in the larger planstawk.to$29 a month
Answers from your product catalogaskVelatawk.toNot in the free chat
EU hosting in Frankfurt, DPA includedaskVelatawk.toNot stated on the pricing page
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Where the free chat ends
Free to start, expensive in depth
As soon as you want AI and your own brand, the bill begins.
Your own brand costs extra
The tawk.to branding in the widget only disappears for $29 a month. Until then the vendor advertises in your store.
A chat without store knowledge
A free chat doesn't know your products, variants or orders. Answering stays with your team.
Why askVela
More than a free chat
askVela does the work behind the message.
Advises from your catalog
Products, variants, prices and availability, every answer with a source, in 2.7 seconds.
Sells in the chat
Product cards with image, price and add-to-cart button, plus matching recommendations.
EU-hosted and GDPR-compliant
Application and database in Frankfurt am Main, DPA under Art. 28 GDPR included.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01tawk.to is free. What costs extra there?
The live chat itself is free. Removing the branding costs $29 a month, and AI Assist also starts at $29 a month after a small free tier.
02How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card, cancel monthly.
03How quickly can I switch from tawk.to?
In a few minutes: replace the tawk.to snippet with the askVela script tag or use the Shopify app or WordPress plugin. askVela reads your store by itself.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected