Price per team member
Basic, Pro, and Plus charge per seat. Every new support agent costs extra — seasons and growth get expensive.
askVela vs Re:amaze
Thefair alternative to Re:amaze
Re:amaze is a strong e-commerce helpdesk — but it charges per seat or per conversation and bills AI replies per resolution. askVela is a fair flat rate with unlimited agents and action-taking AI from a fixed monthly allowance.
EU-hosted · GDPR · DPA included · Free migration
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Direct comparison
askVela vs Re:amaze
An honest side-by-side — including where Re:amaze is strong.
FeatureaskVelaRe:amaze
Pricing modelaskVelaFair flat rateRe:amazePer seat or per conversation (capped)
No billing per AI resolutionaskVelaRe:amaze
Unlimited team membersaskVelaRe:amaze
AI handles order status & cancellations itselfaskVelaRe:amaze
AI negotiates partial refunds (payout only after approval)askVelaRe:amaze
Product recommendations in chat (upsell)askVelaRe:amaze
Answers from your content with source citationsaskVelaRe:amaze
Knowledge gap queue → 1-click articleaskVelaRe:amaze
EU hosting / GDPR / DPAaskVelaRe:amaze
Native German AIaskVelaRe:amaze
Self-hosting availableaskVelaRe:amaze
Free migrationaskVelaRe:amaze
Multi-store / multi-brand helpdeskaskVelaRe:amaze
Deep Shopify & BigCommerce integrationaskVelaRe:amaze
Where Re:amaze gets expensive
Good software, unfair billing
Costs grow with your team, your volume, and every single AI reply — not with the value you get.
AI is capped and paid
AI resolutions are limited by plan (20/50/100 per month) and then cost extra per reply. More volume, higher bill.
AI replies, but doesn’t close the case
The AI drafts replies and summarizes — but order status, cancellations, and refunds still end up with your team.
Why askVela
AI that takes action — not just drafts
Re:amaze helps your agents write replies. askVela resolves the case itself, protects your margin, and stays in the EU.
Answers from your content
With source citations — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Sells & protects your margin
Recommends relevant products in chat and negotiates a fair partial refund before any money moves.
EU-hosted, GDPR, DPA
Native German AI, self-hosting available. Your customer data stays in the EU.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
€100 time guarantee
Switch with zero risk
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Frequently asked questions
01How do I switch from Re:amaze to askVela?
We handle the full move for you: we import your help center articles, snippets, and existing content, train the AI on them, and build a ready-to-use demo. You only go live when everything fits — with no risk and no extra workload for your team.
02Is askVela GDPR-compliant?
Yes. askVela is EU-hosted, the DPA is included, and the AI understands and replies natively in German. Self-hosting is even available on request. Your customer data never leaves the EU — a key difference from US-hosted helpdesks like Re:amaze.
03Re:amaze caps AI replies and then charges per reply — does askVela do that too?
No. With Re:amaze, AI resolutions are limited by plan and cost extra per reply after that. With askVela, AI comes as a fixed monthly allowance inside the flat rate — 1,000 to 12,000 replies depending on your plan, with no price per resolved case. And our AI handles orders, cancellations, and refunds itself instead of just drafting them.
04What does askVela cost compared to Re:amaze?
askVela is a fair flat rate: unlimited agents and a fixed AI allowance of 1,000 to 12,000 replies a month, with no billing per seat, conversation, or AI resolution. With Re:amaze, you pay per team member depending on the model, or the lower-cost flat rate caps your number of conversations — and AI costs extra. Plus: free migration and a 100 € time guarantee.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected