A heavy suite
Roadmaps, prioritization and insights are powerful, but often more tool than an online store needs.
askVela vs Productboard
Hear thevoice of the customer where it happens.
Productboard is a big platform for product teams. askVela gives you what customers really ask, straight from the support chat, and answers them in the same moment.
14-day free trial · no credit card · cancel monthly
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Head to head
askVela vs Productboard
Customer voice in the conversation against a product management suite.
FeatureaskVelaProductboard
ApproachaskVelaAnswers and insights from real chatsProductboardProduct management suite with roadmaps
Answers the customer right awayaskVelaProductboard
Live chat and AI support in the storeaskVelaProductboard
No second heavy tool neededaskVelaProductboardA platform of its own for product teams
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
The real problem
You need the customer's voice, not another PM tool
The most valuable hints are already in your daily support chats.
No answer for the customer
Collecting feedback doesn't help the customer who has a question right now.
Knowledge stays in the chat
What customers really want is in support. Without analysis it gets lost.
Why askVela
Customer voice from real chats, answered right away
askVela listens, spots gaps and answers in the same moment.
An answer in the chat
The AI answers from products, help pages and files, every answer with a source.
Knowledge gaps
Unanswered questions land in a list from which you create articles.
Handover to the team
If the basis isn't solid enough, the AI hands over to your team inbox with the history and a note.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01Does askVela replace Productboard?
For the customer's voice from support, yes: askVela answers questions in the chat and shows you what's missing. Roadmap planning for large product teams isn't what askVela is for.
02Who is askVela for?
For online stores whose customers have questions about products, shipping and orders. The AI answers from catalog and help pages and hands over to your team when it matters.
03How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected