askVela vs LiveChat

Like LiveChat, but with AI included —fairly priced.

LiveChat is mature and fast — but real AI comes through a second product at an extra cost, billed per seat and per AI resolution. askVela is a fair flat rate: unlimited agents, plus action-taking AI as a fixed allowance, EU-hosted.

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Fair flat rate · unlimited agents · AI included · EU-hosted · free migration

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Direct comparison

askVela vs LiveChat

An honest side-by-side — including where LiveChat is strong.

FeatureaskVelaLiveChat
Pricing modelFair flat ratePer agent + bot product
Predictable costs
AI replies included1,000–12,000/monthSeparate product, per AI resolution
Unlimited team members
AI handles order status & cancellations on its own
AI negotiates fair partial refunds (pre-approved)
Product recommendations in chat (upsell)
Answers with sources instead of hallucinating
Knowledge gaps queue → 1-click articles
EU hosting / GDPR / DPA
Native German AI
Self-hosting available
Free migration
Mature, fast chat interface
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Where LiveChat gets expensive

Per seat, plus bot, plus per AI resolution

LiveChat starts cheap — but real automation and a growing team push the bill up step by step.

Every seat costs extra

LiveChat charges per agent. More staff in peak season means every extra seat permanently increases your monthly bill.

Real AI is a second product

In the base plan, AI only assists. AI that replies on its own runs through a separate bot product with its own add-on price.

AI resolutions are counted

The bot product charges per resolved AI conversation. Once you exceed the limit, you buy extra packages — so good months get expensive.

Why askVela

What LiveChat needs an add-on for — included with askVela

AI that doesn’t just assist, but resolves cases on its own — with no extra charge per resolution.

Answers from your content

With sources — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.

Sells & protects your margin

Recommends relevant products in chat and negotiates a fair partial refund before money leaves your account.

EU-hosted, GDPR, DPA

Native German AI, self-hosting available. Your customer data stays in the EU.

Works with every shop system

ShopifyOne-click appWordPressInstall the plugin, doneEverything elseOne script tag is enough

Playground

No video. No mockup. The real dashboard.

One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.

  • No sign-up
  • 60 minutes, all yours
  • Deletes itself

€100 time guarantee

Switch with zero risk

We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.

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Frequently asked questions

01How do I switch from LiveChat to askVela?

We handle the move for you: we migrate your help center and content for free and set up a ready-to-use demo. You just approve it and can keep LiveChat running in parallel until everything fits.

02Is askVela GDPR-compliant?

Yes. askVela is hosted in the EU, the DPA is included, and the AI is native German-speaking. Self-hosting is also available on request — your customer data stays under your control in the EU.

03Is it true that real AI in LiveChat is a separate product?

In the LiveChat base plan, AI mainly assists your agents, for example with reply suggestions and summaries. AI that replies on its own and resolves cases runs through a separate bot product with an additional price — usually per resolved conversation. With askVela, action-taking AI is included in the flat rate, with no limit per resolution.

04What does askVela cost in comparison?

askVela is a fair flat rate: unlimited agents and a fixed AI allowance of 1,000 to 12,000 replies a month, with no billing per seat, conversation, or AI resolution. With LiveChat, you pay per agent and add the bot product for real automation — askVela stays predictable, no matter how much your team grows.

Ready to modernise your support?

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