Every person costs
$19 to $79 per person per month billed annually, $25 to $89 monthly. Extra hands in peak season count in full.
askVela vs LiveChat
The LiveChat alternative,with AI included.
LiveChat bills per person, and the AI agent comes through its sister product Text at its own price. askVela is a fair flat rate: unlimited agents and an AI that answers from your catalog, in the same product.
14-day free trial · no credit card · cancel monthly
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Head to head
askVela vs LiveChat
Chat and AI at a fixed price instead of two products per person.
FeatureaskVelaLiveChat
Pricing modelaskVelaFair flat rateLiveChatPer person per month
Team membersaskVelaUnlimited, includedLiveChat$19–79 per person (annual)
AI agentaskVela1,000, 4,000, or 12,000 AI answers per month includedLiveChatSeparate product Text, from $19 per user
Example with 5 agentsaskVelaNo per-agent feeLiveChat$245 a month on Team, without the AI agent
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Where LiveChat gets expensive
Per person, plus the AI agent as its own product
LiveChat starts cheap, but team and automation drive up the bill.
The AI agent as a second product
Copilot and reply suggestions are part of the plans. The AI agent that answers on its own comes through the sister product Text, at its own price from $19 per user.
Example with five people
On the Team plan that's $245 a month before the AI agent is added.
Why askVela
What LiveChat does with an extra product is built into askVela
An AI that answers and sells, with no per-person surcharge.
AI with catalog knowledge
Product, shipping and order questions from your data, every answer with a source, in 2.7 seconds.
Unlimited agents
Extra hands in peak season cost nothing more. The plan depends on the AI quota.
One inbox for every channel
Chat, email, WhatsApp, Instagram, Messenger and Telegram in one team inbox with assignment and internal notes.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01Is it true that LiveChat's AI agent is a separate product?
Yes. The chat is billed per person, $19 to $79 a month billed annually, with Copilot and reply suggestions included; the vendor offers an AI agent that answers on its own through its sister product Text, from $19 per user. With askVela, chat and AI agent are included in one flat rate.
02How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. No per-person billing, no second product.
03How quickly can I switch from LiveChat?
In a few minutes: swap the widget via the Shopify app, a plugin or a script tag, and askVela reads your help pages and catalog by itself.
04Does WhatsApp run through the official Business API?
No. askVela connects WhatsApp through a WhatsApp Web session, not the official WhatsApp Business API. The conversations land in the same inbox as the chat.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
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