Built for developers
The SDK sits in your app and sends technical signals to your engineering team.
askVela vs Instabug
Instabug finds crashes.askVela answers your customers.
Instabug, now Luciq, is a tool for mobile app engineering teams. askVela is the chat where your customers ask in plain language and get an answer right away.
14-day free trial · no credit card · cancel monthly
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Head to head
askVela vs Instabug
Customer communication against technical monitoring.
FeatureaskVelaInstabug
Main purposeaskVelaCustomer support chat with AIInstabugMonitoring mobile apps
Customers ask in plain languageaskVelaInstabugBug reports with in-app replies
AI answers requests directlyaskVelaInstabug
No SDK or app updateaskVelaInstabugSDK in the app
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
When your problem is customer communication
A crash monitor doesn't solve customer support
Instabug is strong at technical monitoring. When customers need an answer, the key piece is missing.
Bug follow-ups, not customer service
Luciq offers in-app replies to bug reports. A monitoring tool still doesn't answer “Where is my order?”.
No selling, no advice
Product recommendations, order status or partial refunds aren't what a crash monitor does.
Why askVela
Where your customers report problems
And get an answer right away.
An answer in the chat
The AI answers from products, help pages and files, every answer with a source, in 2.7 seconds.
Handover to the team
If the basis isn't solid enough, the AI hands over to your team inbox with the history and a note.
Knowledge gaps
Unanswered questions land in a list from which you create help articles.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01Is askVela a replacement for Instabug?
For communicating with your customers, yes: they ask in the chat and get an answer right away. Technical crash and performance monitoring of your app remains the job of Luciq, formerly Instabug.
02Is Instabug now called Luciq?
Yes. instabug.com redirects to luciq.ai, where the vendor appears as Luciq (formerly Instabug).
03How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected