askVela vs Instabug

Instabug finds crashes.askVela answers your customers.

Two tools for two jobs: Instabug is a developer SDK for crash and performance monitoring in mobile apps. askVela is where your customers report problems in plain language — and get an instant answer.

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Fair flat rate · EU-hosted · GDPR & DPA · Free migration

Your shop address goes here — your customers ask the questions later.

Temporary demo, for testing only. No data is stored permanently.

A different approach

askVela vs Instabug

Honestly: two tools for two completely different jobs. Here’s what each one is built for.

FeatureaskVelaInstabug
Main purposeCustomer support chat & AIDev bug & crash SDK
Crash & performance monitoring (mobile)
SDK for native iOS/Android apps
Technical reports for developers
Customers report issues in plain language
AI answers & resolves requests directly
Self-service without an app update
Order status, cancellation & refund
Product recommendations & upsells in chat
EU hosting, GDPR & DPA
Native German AI
Fixed monthly price (unlimited agents, AI included)
Free migration of your content
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When your real problem is customer communication

A crash SDK won’t solve customer support

Instabug is strong when it comes to technical monitoring for mobile apps. But when your customers need an answer, the crucial piece is missing.

Built for developers, not customers

Instabug requires an SDK integration in your app and is aimed at dev teams. For a support or shop team, it’s the wrong lever.

Your customers can’t reach support with it

Crash logs go to developers. The question “Where is my order?” stays unanswered — there’s no chat where customers actually get help.

No FAQ answer, no sale, no refund

Order status, cancellation, partial refund, or product recommendation — a crash monitor doesn’t do any of that. But that’s exactly daily life in e-commerce support.

Why askVela

The place where your customers report problems

Instead of a technical crash stack, you get the support chat where real customer issues arrive — and get solved right away.

Answers from your content

With sources — no hallucinations. Finds knowledge gaps and suggests ready-to-use articles.

Sells & protects your margin

Recommends the right products in chat and negotiates a fair partial refund before money flows out.

EU-hosted, GDPR, DPA

Native German AI, self-hosting available. Your customer data stays in the EU.

Works with every shop system

ShopifyOne-click appWordPressInstall the plugin, doneEverything elseOne script tag is enough

Playground

No video. No mockup. The real dashboard.

One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.

  • No sign-up
  • 60 minutes, all yours
  • Deletes itself

€100 time guarantee

Switch with zero risk

We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.

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Frequently asked questions

01Is askVela a replacement for Instabug?

Only if you mean customer communication and issue reporting — the support chat where customers ask questions and need answers. For technical crash and performance monitoring in mobile apps, Instabug remains the right and superior tool. Many teams use both in parallel: Instabug for app stability, askVela for customer support.

02Is askVela GDPR-compliant?

Yes. askVela is EU-hosted, we sign a DPA with you, and we use native German AI. Self-hosting is available on request. Your customer data stays in the EU.

03How do customers report problems with askVela?

Very simply, in plain language in chat — no SDK, no form, no app update. The AI triages the request, answers from your content, or handles order status, cancellation, and refunds. Clusters of similar issue reports become visible to you, so you can spot real patterns early.

04How much does askVela cost?

askVela runs on a fair flat rate — unlimited agents and a fixed monthly AI allowance, with no penalty fee per seat or per resolved ticket. We’ll be happy to discuss the exact terms directly; migration of your content is free and backed by our 100-€ time guarantee.

Ready to modernise your support?

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GDPR-compliant · your data stays protected