Per seat, with a cap
Starter $25 for up to 10 seats, Professional $65 for up to 50, Enterprise $105 per seat per month.
askVela vs Front
The Front alternative for online stores.askVela answers customer questions itself.
Front is a shared inbox for teams, billed per seat, with AI as a paid add-on. askVela starts earlier: an AI answers customer questions right in the store chat and hands over to your team when it matters.
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Head to head
askVela vs Front
An inbox for agents or an AI for customers.
FeatureaskVelaFront
Pricing modelaskVelaFair flat rateFrontPer seat, AI as an add-on
Team membersaskVelaUnlimited, includedFront$25–105 per seat, capped per plan
AIaskVela1,000, 4,000, or 12,000 AI answers per month includedFrontCopilot $20 per seat, Autopilot per conversation
Cost as your team growsaskVelaStays the sameFrontRises with every seat
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Where a team inbox hits its limits
An inbox for the team, AI answers at extra cost
Front routes requests brilliantly. Answers without your team only come with the paid Autopilot add-on, billed per conversation.
AI as an add-on
The Copilot costs an extra $20 per seat except on Enterprise; Autopilot bills per conversation.
Without Autopilot, everything waits for the team
Without the add-on, order status, shipping and product questions land in the inbox and wait for your team. With Autopilot, every conversation costs extra.
Why askVela
Answer questions before a ticket exists
Keep your inbox and put an AI in front of it that really answers in your store.
AI in the store chat
Product, shipping and order questions from your data, every answer with a source. 86% of conversations run without your team.
Handover with history
If the basis isn't solid enough, the conversation lands in the team inbox with the history and a note.
Unlimited agents
Everyone on the team is included, with no seat cap.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01How does askVela differ from Front?
Front is a shared inbox: it bundles requests so your team can assign and answer them; autonomous AI answers come with the paid Autopilot add-on. askVela answers customer questions itself, right in the store chat, from your catalog and help pages, included in the flat rate, and only hands over what your team really needs.
02How much does askVela cost compared with Front?
askVela costs €39, €99, or €249 per month with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. Front costs $25 to $105 per seat per month billed annually, with the Copilot at an extra $20 per seat.
03Can I combine Front and askVela?
Yes. askVela takes over the chat in your store, and your team keeps handling emails from other departments wherever it likes.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
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