Per-agent pricing
Growth, Pro, and Enterprise are billed per seat (around ~19/55/89 $ per agent/month). Every new team member pushes up the bill.
askVela vs Freshdesk
The honest Freshdesk alternative —no seat or AI surcharge.
Freshdesk charges per agent, and “Freddy AI” is billed as a paid add-on per seat or per session. askVela is a fair flat rate: unlimited team members and a fixed AI allowance included — EU-hosted and GDPR-compliant.
Fair flat rate · unlimited agents · AI included · EU-hosted · free migration
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Direct comparison
askVela vs Freshdesk
An honest side-by-side — including where Freshdesk is strong.
FeatureaskVelaFreshdesk
Pricing modelaskVelaFair flat rateFreshdeskPer agent + AI add-on
AI repliesaskVela1,000–12,000/month includedFreshdeskExtra per session / per agent
Team membersaskVelaUnlimitedFreshdeskBilled per seat
Predictable costsaskVelaFreshdesk
AI handles order status & refunds on its ownaskVelaFreshdesk
Fair partial refund — payout only after approvalaskVelaFreshdesk
Product recommendations in chat (upsell)askVelaFreshdesk
Knowledge-gap queue → 1-click articlesaskVelaFreshdesk
Answers with source citations (no hallucinations)askVelaFreshdesk
EU hosting / GDPR / DPAaskVelaFreshdeskEU region only partly
Native German AIaskVelaFreshdesk
Self-hosting availableaskVelaFreshdesk
Free migrationaskVelaFreshdesk
Telephony & multichannel suiteaskVelaChat- & AI-focusedFreshdesk
Broad app marketplace integrationsaskVelaFreshdesk
Why Freshdesk gets expensive and hard to read
Three cost drivers to watch
The entry price looks affordable — real automation costs extra.
Freddy AI costs extra
The Copilot costs around ~29–35 $ per agent/month extra (Pro/Enterprise only). The AI Agent is billed per “session” (around ~0.49 $ per email session).
Powerful, but complex
A powerful suite with lots of plans and add-ons — hard to get a clear view. Global/US hosting; a true EU region isn’t the default everywhere.
Why askVela
What Freshdesk charges extra for, askVela includes out of the box
AI that doesn’t just reply — it closes cases. No session counter.
Answers from your content
With source citations — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Sells & protects your margin
Recommends relevant products in chat and negotiates a fair partial refund before any money moves.
EU-hosted, GDPR, DPA
Native German AI, self-hosting available. Your customer data stays in the EU.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
€100 time guarantee
Switch with zero risk
We’ll migrate your entire Help Center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Frequently asked questions
01How do I switch from Freshdesk to askVela?
We migrate your entire Help Center for free and build you a ready-to-use demo with your own content. You can review everything at your own pace and only go live when it all fits — plus a 100 € time guarantee if it’s not for you at all.
02Is askVela GDPR-compliant?
Yes. askVela is EU-hosted, the DPA is included, and the AI is native German-speaking. With Freshdesk, a true EU region isn’t the default everywhere. If you want maximum control, you can self-host askVela on your own server.
03What does Freddy AI cost extra with Freshdesk?
Freddy AI is a paid add-on: the Copilot costs around ~29–35 $ per agent/month (Pro/Enterprise only), while the AI Agent is usage-based per “session” (around ~0.49 $ per email session). With askVela, AI replies come as a fixed allowance in the flat rate — 1,000 to 12,000 a month, with no session counter and no price per resolved case.
04How does askVela’s fair flat rate work?
One predictable price — unlimited team members and a fixed AI allowance of 1,000 to 12,000 replies a month. No billing per seat, per ticket, per conversation, or per AI resolution. You scale your team without the bill scaling with you.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected