Per-agent pricing
$19, $55 or $89 per agent per month, billed annually. Every new person raises the bill.
askVela vs Freshdesk
The Freshdesk alternativewithout seat and AI surcharges.
Freshdesk costs per agent, the Freddy AI agent bills by sessions and the Copilot is an add-on. askVela is a fair flat rate: unlimited team members and AI answers included as a fixed quota.
14-day free trial · no credit card · cancel monthly
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Head to head
askVela vs Freshdesk
What you get with askVela out of the box.
FeatureaskVelaFreshdesk
Pricing modelaskVelaFair flat rateFreshdeskPer agent, AI via sessions and an add-on
Team membersaskVelaUnlimited, includedFreshdesk$19–89 per agent per month
AI agentaskVela1,000, 4,000, or 12,000 AI answers per month includedFreshdesk500 sessions, then $49 per 100
AI help for the teamaskVelaIncludedFreshdeskCopilot $29 per agent, Pro and Enterprise only
Built for online storesaskVelaFreshdeskGeneral help desk
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Why Freshdesk costs more than expected
Cheap to start, the AI isn't
Three cost drivers at a glance.
AI by sessions
500 AI agent sessions are included; every further pack of 100 costs $49.
Copilot as an add-on
AI help for your team costs an extra $29 per agent per month, and only on Pro and Enterprise.
Why askVela
What Freshdesk charges extra for is included with us
An AI that answers, sells and hands over, without a session meter.
Knows your products
Catalog via Shopify, WooCommerce, a feed or a website scan. Every answer with a source, in 2.7 seconds.
Order status in the chat
On Shopify with shipping status and tracking link, on WooCommerce and JTL through the plugin, for any other store through your endpoint.
AI help for your team
Reply suggestions, summaries and tone options right in the inbox, for unlimited agents.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01What does Freddy AI cost extra at Freshdesk?
The AI agent includes up to 500 sessions a month; after that, 100 sessions cost $49. The Copilot for your team costs $29 per agent per month, only on Pro and Enterprise. With askVela, AI answers are included in the flat rate as a fixed quota.
02How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. No billing per seat, per session or per AI resolution.
03How quickly can I switch from Freshdesk?
In a few minutes: add the widget via app, plugin or script tag, and askVela reads your help articles through a website scan. You upload exports as PDF, DOCX, HTML, Markdown or CSV.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected