Seats capped per plan
Every plan has a fixed agent limit. More seats are only available on the most expensive tier — and every additional seat costs extra.
askVela vs Crisp
Crisp is affordable —askVela is fair and gets things done.
Crisp caps seats per plan and only unlocks real AI on the Plus tier. askVela is a fair flat rate: unlimited agents, AI included on every plan — and AI that actually resolves cases.
Fair flat rate · unlimited agents · AI included · EU-hosted · free migration
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Direct comparison
askVela vs Crisp
What sets a fair flat rate with AI that takes action apart from a seat-based chat tool.
FeatureaskVelaCrisp
Pricing modelaskVelaFair flat rateCrispPer workspace, seats capped
Unlimited team members/seatsaskVelaCrispLimit per plan, extra seats only on the top tier
AI replies included on every planaskVelaCrispAllowance, full access only on the Plus plan
Predictable costsaskVelaCrisp
AI handles order status & cancellations on its ownaskVelaCrisp
AI negotiates fair partial refundsaskVelaCrisp
Product recommendations in chat (upsell)askVelaCrisp
Knowledge gap queue → 1-click articlesaskVelaCrisp
Replies with source citations (no hallucinations)askVelaCrisp
EU hosting / GDPR / DPAaskVelaCrisp
Native German AIaskVelaCrisp
Self-hosting availableaskVelaCrisp
Free migrationaskVelaCrisp
Low entry priceaskVelaCrisp
Where Crisp hits its limits
Lean chat, hard caps
Crisp starts out affordable and simple. But once your team grows or you need AI to do more, things get tight.
Real AI only on the Plus plan
MagicReply and the like are tied to the highest tier; below that, you only get a tight monthly usage allowance.
AI suggests instead of acting
The AI drafts replies and searches snippets — it doesn’t handle order status, cancellations, or refunds on its own.
Why askVela
AI that resolves issues — not just drafts messages like Crisp
Crisp’s AI helps with wording. askVela’s AI handles the case from first message to payout — after your approval.
Answers from your content
With source citations — no hallucinations. Spots knowledge gaps and suggests ready-to-publish articles.
Sells & protects your margin
Recommends relevant products in chat and negotiates a fair partial refund before any money moves.
EU-hosted, GDPR, DPA
Native German AI, self-hosting available. Your customer data stays in the EU.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
€100 time guarantee
Switch with zero risk
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Frequently asked questions
01How do I switch from Crisp to askVela?
We handle the entire move for you: help center articles, snippets, and common settings are migrated, and we build you a ready-to-use demo with your own content. You only install the new widget — it takes just a few minutes. If you don’t like the result, you get 100 € for your time.
02Is askVela GDPR-compliant?
Yes. askVela is EU-hosted, a DPA is included, and the AI is native German. Your customer data stays in the EU, and self-hosting is even available on request — something many international chat tools can’t offer.
03How far does Crisp’s AI (MagicReply) really go?
Crisp’s AI mainly helps draft replies and search your snippets. Full AI features are tied to the highest tier; below that, there’s a tight usage allowance. Most importantly, it doesn’t resolve cases independently: it won’t handle order status, cancellations, refunds, or upsells. That’s exactly what askVela does — the AI takes action, and payout only happens after your approval.
04What does askVela cost compared with Crisp?
Crisp wins on a low entry price, but it caps seats per plan and only unlocks real AI on the most expensive tier — extra agents and more AI push up costs. askVela is a fair flat rate: unlimited agents and, on every plan, a fixed AI allowance of 1,000 to 12,000 replies a month, with no billing per seat, ticket, conversation, or AI resolution. So your costs stay predictable as your support grows.
Ready to modernise your support?
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GDPR-compliant · your data stays protected