Seats capped per plan
4 seats on Mini, 10 on Essentials, 20 on Plus. Each extra seat costs $10.
askVela vs Crisp
The Crisp alternative for online stores.askVela grows with your team.
Crisp caps seats per plan and gives the AI a credit that covers about 90 conversations on the smallest plan. askVela is a fair flat rate: unlimited agents, a fixed AI quota and an AI that knows your catalog.
14-day free trial · no credit card · cancel monthly
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See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Head to head
askVela vs Crisp
More team, more AI, one fixed price.
FeatureaskVelaCrisp
Pricing modelaskVelaFair flat rateCrispPer workspace with a seat cap
Team membersaskVelaUnlimited, includedCrisp4, 10 or 20 seats, each extra $10
AI on the entry planaskVela1,000 AI answers for €39CrispCredit for about 90 conversations for $45
AI on the free planaskVelaFull 14-day trialCrispNo AI
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
Where Crisp hits its limits
A lean chat with hard caps
Once your team grows or the AI needs to do more, it gets tight.
AI as a tight credit
$5 of AI credit on Mini covers about 90 conversations according to Crisp; the Free plan has no AI.
Growth means a plan change
More AI conversations or more people quickly mean the jump to $95 or $295 a month.
Why askVela
AI that resolves, not just helps with wording
It answers, sells and hands over, for your whole team.
No seat cap
Unlimited agents on every plan. The price depends on the AI quota, not on team size.
Catalog knowledge
Products, variants, prices and availability from Shopify, WooCommerce, a feed or a website scan. Every answer with a source.
Order status
On Shopify with shipping status and tracking link, on WooCommerce and JTL through the plugin, for any other store through your endpoint.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01How much does askVela cost compared with Crisp?
Crisp costs $45, $95 or $295 a month with 4, 10 or 20 seats and an AI credit that, according to Crisp, covers about 90 to 1,350 conversations. askVela costs €39, €99, or €249 per month with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents; a conversation typically takes 2–3 AI answers.
02How far does the AI go at Crisp?
The Free plan has no AI. On Mini, the $5 AI credit covers about 90 conversations a month according to Crisp. askVela starts with 1,000 AI answers, typically enough for 330–500 conversations.
03How quickly can I switch from Crisp?
In a few minutes: swap the widget via app, plugin or script tag, and askVela reads your help articles and catalog by itself.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected