Only a few people vote
A public voting board usually reaches only the loudest power users. The quiet majority of your customers never shows up there.
askVela vs Canny
Feature requests happen in theconversation — not on a separate board
askVela collects feedback where your customers already talk to you: in support chat. You answer the question instantly and see which requests keep coming up — without a second tool.
Live chat + support AI · EU-hosted, GDPR & DPA · Free migration
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
A different approach
askVela vs Canny
Collect feedback in real conversations and respond instantly — compared with a separate public board with voting and a roadmap.
FeatureaskVelaCanny
ApproachaskVelaFeedback from real support chatsCannySeparate public board
Feedback without a second tool or loginaskVelaCanny
Replies to the customer directly in chataskVelaCanny
Automatically detects recurring themesaskVelaCanny
Live chat + support AI that takes actionaskVelaCanny
Public voting boardaskVelaCanny
Public roadmapaskVelaCanny
Structured changelogaskVelaCanny
EU hosting / GDPR / DPAaskVelaCanny
Native German AIaskVelaCanny
Fixed monthly price (unlimited agents, AI included)askVelaCanny
Free migrationaskVelaCanny
The board problem
An extra board only fills up if customers go there
Most customers would rather message you directly than sign up for a public feedback portal. That means the most honest feedback stays buried in the inbox.
Feedback gets lost in support
Requests and frustration land in chat and inbox — and are rarely collected or analyzed properly.
Another tool, another login
A separate board is yet another system to maintain — disconnected from where support actually happens.
Why askVela
Feedback comes naturally — from every real chat
While askVela serves your customers instantly, it spots knowledge gaps and recurring requests and makes them visible for you.
Answers from your content
With source references — no hallucinations. Finds knowledge gaps and suggests ready-to-use articles.
Sells & protects your margin
Recommends the right products in chat and negotiates a fair partial refund before money changes hands.
EU-hosted, GDPR, DPA
Native German AI, self-hosting available. Your customer data stays in the EU.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
€100 time guarantee
Switch with zero risk
We migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Frequently asked questions
01Does askVela replace Canny?
Honestly, not one-to-one. askVela collects feedback and feature requests from real support conversations and replies to your customers instantly. A public voting board, public roadmap, and structured changelog are Canny’s specialty. The two work well together: askVela as the source of honest feedback, Canny for public prioritization — if you even need a public board.
02Is askVela GDPR-compliant?
Yes. askVela is hosted in the EU, we sign a DPA, and we use native German AI. Self-hosting is also available on request. Your customer data stays in the EU.
03How does askVela collect feature requests?
Automatically from your real support chats. askVela uses the knowledge gap queue to detect when a question can’t be answered and tracks recurring topics and requests. That way you see what your customers are really missing — without making them sign up for a separate board.
04How much does askVela cost?
A fair flat rate with unlimited agents and a fixed monthly AI allowance — no tiers based on seats or tracked users. We’re happy to share specific pricing in a conversation. Migrating your help center is free, including the 100 € time guarantee.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected