Built for product teams
Canny collects and prioritizes feature requests for your roadmap. It doesn't answer customer questions.
askVela vs Canny
Customer requests start in aconversation, not on a board.
askVela answers questions where your customers already write: in the chat. Along the way you see which questions your knowledge doesn't cover yet, without a second tool.
14-day free trial · no credit card · cancel monthly
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Head to head
askVela vs Canny
Answers and knowledge gaps from real conversations against a separate feedback board.
FeatureaskVelaCanny
ApproachaskVelaAnswers and insights from real chatsCannyA separate board for feature requests
Answers the customer right awayaskVelaCanny
Shows missing knowledge automaticallyaskVelaCannyCollects feature requests, not knowledge gaps
Live chat and AI supportaskVelaCanny
List prices according to the vendor, as of 09/2026. · Run your own numbers · All askVela prices
The board problem
A board collects requests but answers no questions
Canny organizes feature requests for your product team, with Autopilot also from support conversations. No answer for the customer comes out of it.
The customer is still waiting
Someone asking about an order, shipping or a size needs an answer, not an entry on a wish list.
Yet another tool
A separate board needs looking after, apart from where support actually happens.
Why askVela
Insights come along with every chat
While askVela serves your customers, it shows you what's missing.
An answer in the chat
The AI answers from your products and help pages, with a source, in 2.7 seconds.
Knowledge gaps
Questions the AI couldn't answer from your knowledge land in a list, so you see what's missing.
Articles from chats
From a resolved conversation you create a help article in one click, which the AI uses from then on.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01Does askVela replace Canny?
For customer questions and finding out what your customers are missing, yes: askVela answers them in the chat and shows knowledge gaps from real conversations. A public board for voting on features isn't something askVela offers.
02How does askVela show what customers are missing?
Through knowledge gaps: askVela collects questions the AI couldn't answer from your knowledge in a list. You create articles from it, including directly from a chat.
03How much does askVela cost?
A fair flat rate: €39, €99, or €249 per month, with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents. 14-day free trial, no credit card.
04Is askVela GDPR-compliant?
Yes. askVela is hosted in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
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