All features

Everything modern support needs

From the first visitor to the resolved ticket – every feature feeds into the next. Pick a feature and see exactly what it does and what happens behind the scenes.

Channel

Live-chat widget

One script snippet – branded chat on any website.

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Omnichannel inbox

Email, WhatsApp, Instagram & more – every channel in one inbox.

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AI

AI bot with source citations

Answers questions automatically from your knowledge base – with source.

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AI Quality

Automatically find knowledge gaps

Collects questions the bot could not answer.

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Learn from chats (AI import)

Turns real, resolved support chats into help articles.

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Team

Team inbox for agents

Assign, close, tag, internal notes – in one place.

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AI reply suggestions & tone

Suggestions and tone rewriting directly in the reply field.

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Email notifications

Never miss a request – even when the inbox is closed.

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Knowledge

Knowledge base & Help centre

Public docs with search – also the knowledge source for the AI.

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Public help center

A searchable self-service site that solves questions before they reach chat.

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Control

Bot rules & test console

Custom guidelines in plain text – plus preview without a real chat.

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Commerce

Refunds & negotiation

Guided refunds with fair, step-by-step negotiation.

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Order & customer data

Order and customer context directly beside the conversation.

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Product recommendations

The bot scans your shop and recommends the right products in chat.

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Growth

Review invitations

Invites satisfied customers to review at exactly the right moment.

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Broadcasts & news

Proactive announcements and news right inside the widget.

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Platform

Real time over WebSockets

Live messages, typing indicator, presence, and read receipts.

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Analytics dashboard

Every metric at a glance – chats, AI rate, ratings and more.

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Multilingual support

The AI answers in your customers' language – DE, EN, FR, ES.

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Trust

Security & GDPR

Encrypted transmission and clear privacy controls.

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All features in one platform

Start for free and use live chat, AI bot, and knowledge base together straight away.

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