High entry price
The smallest package starts at €750 a month billed annually, €880 billed monthly.
askVela vs moinAI
The moinAI alternative for online stores.Cancel monthly, live chat included.
moinAI starts at €750 a month billed annually, with a 3-month minimum term; live chat for your team comes with the Growth package. askVela is a fair flat rate from €39 a month: AI chatbot, live chat and unlimited agents on every plan, cancel monthly.
14-day free trial · no credit card · cancel monthly
Your shop address goes here — your customers ask the questions later.
See askVela with your own store dataLive
Temporary demo, for testing only. No data is stored permanently.
Head to head
askVela vs moinAI
Built for online stores, ready in minutes.
FeatureaskVelamoinAI
Pricing modelaskVelaFair flat rate, cancel monthlymoinAIFlat fee with a minimum term
Entry priceaskVela€39 a monthmoinAIBusiness from €750 a month (annual), €880 monthly
Minimum termaskVelaNonemoinAI3, 6 or 12 months depending on the package
Live chat for your teamaskVelaOn every plan, unlimited agentsmoinAIFrom Growth (from €1,350 a month, annual) with 10 agent seats
AI conversationsaskVela1,000 AI answers to start, add-on packs any timemoinAIUnlimited conversations
Order status from JTL, WooCommerce and ShopifyaskVelamoinAINot listed on the pricing page
List prices according to the vendor, as of 10/2026. · Run your own numbers · All askVela prices
Why stores look for an alternative
An enterprise package for an online store
Three points small and mid-sized stores feel most.
Minimum term
Depending on the package, you commit for 3, 6 or 12 months.
Live chat only from Growth
Live chat with agent seats is part of the Growth package, from €1,350 a month billed annually.
Why askVela
AI support built for online stores
Catalog, orders and team in one inbox.
Advises from your range
Products, variants, prices and availability, product cards with an add-to-cart button. Every answer with a source.
Order status in the chat
On Shopify with shipping status and tracking link, on WooCommerce and JTL through the plugin, for any other store through your endpoint.
Ready right away
Instant demo with your store address, no sign-up, then a 14-day free trial with no credit card.
Playground
No video. No mockup. The real dashboard.
One click creates your personal sandbox workspace – with real conversations, real AI and every setting. You click through exactly the product your customers get.
- No sign-up
- 60 minutes, all yours
- Deletes itself
Pays-for-itself guarantee
If it doesn't pay for itself, you get the fee back.
If your dashboard shows less attributed revenue in the first 60 days after the trial than you paid askVela in that time, we refund the plan fee. Requirements: widget live and store connected via plugin or app. Once per customer; answer packs excluded.
Frequently asked questions
01How much does askVela cost compared with moinAI?
moinAI Business starts at €750 a month billed annually with a 3-month minimum term, with unlimited conversations. askVela costs €39, €99, or €249 per month with 1,000, 4,000, or 12,000 AI answers per month and unlimited agents, cancel monthly. Need more? Add 1,000 answers for €25.
02Who is moinAI for, and who is askVela for?
With 25 languages, connections to HubSpot, Salesforce and Zendesk and data stored on servers in Germany, moinAI targets larger companies across many industries. askVela is built for online stores: catalog, product cards, order status and live chat, ready in minutes.
03How quickly am I up and running with askVela?
In a few minutes: add the Shopify app, the WooCommerce plugin, the JTL plugin, the Shopware app or the script tag, and askVela reads your catalog and help pages by itself. Try it first in the instant demo with your store address.
04Is askVela GDPR-compliant?
Yes. Application and database run in Frankfurt am Main, and the DPA under Art. 28 GDPR is included.
Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected