Your customers have questions.Whoever doesn't answerloses the salethe sale

the sale

.

All values come from a query against the production database on 21 Aug 2026. Our own workspaces, test instances and the showcase environment are excluded — only third-party companies running the widget on their own site were counted.

2.7 seconds to reply

Gap between a visitor's message and the AI answer that followed it, across 8,588 answer pairs. Gaps above five minutes are excluded: the visitor had left the page, so we'd be measuring their coffee break. Median 2.7 s, 90th percentile 5.4 s.

86 % of chats without a human

2,072 of 2,408 conversations in which a visitor wrote and the AI answered needed no teammate message at all. Deliberately not called “resolved”: what is measured is that nobody had to take over — not that the customer was happy.

AI answers sent

Count of messages the AI has sent in third-party stores — no average, no extrapolation. This is the one tile that doesn't stand still: it checks the current figure every 30 seconds and counts up when something has actually been added. Between two checks there is deliberately no timer ticking along for decoration. Measured, about 160 answers accumulate per day, roughly one every nine minutes — so most of the time you'll see the counter sitting still.

€9,790 in revenue from customers after chatting

437 orders from 289 customers between 13 July and 21 August 2026, €22.40 per order on average. Every order a customer places from their first conversation with askVela onwards is counted — including later ones, including without a new conversation. What this explicitly does NOT say: that askVela caused this revenue. Someone who asked once and buys again three weeks later might have done so anyway; without a control group the two cannot be separated. Counted more narrowly — only orders tied directly to a single conversation — €5,535 across 313 orders remains, €17.68 per order. Both figures are measured; they simply answer different questions.

And does it pay for itself?

Across the paying stores in the same period: €341.80 in subscription fees against €2,615.85 in revenue from orders with a directly attributed conversation — roughly €7.60 for every euro spent. The average hides the spread, though: most stores are well above, some below. That is exactly why the guarantee sits below it.

What's missing is missing on purpose: we haven't cleanly measured how far returns drop — the number of processed refunds is still too small to carry a claim. The moment it does, it goes here.

2026-08-21