All channels · AI · one inbox
Customer support that responds in real time .
Live chat, email, WhatsApp & Instagram – every channel in one inbox. The AI learns from your website, answers automatically and recommends the right products.
Start for free — Your own workspace in minutes – no credit card required.
A visitor reads, highlights, asks – the AI explains live and saves the sale with a 10% code.
Illustrative averages across active askVela workspaces. Actual results vary.
Integrations & powerful AI
Shopify
WooCommerce
WhatsApp
Instagram
WordPress
Stripe
OpenAI
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Live chat, email and social DMs all land in one place – same AI, same history, same customer data. No more tool sprawl.
Your AI sells — right inside the chat.
askVela detects buying intent, recommends the right product and shows it as a clickable product card — with price, image and a direct link. A casual question turns into a sale.
with in-chat product advice enabled
- Product cards with image, price & direct link mid-conversation
- Smart upsells & cross-sells instead of pushy ads
- Recognises buying signals and guides to checkout
- Knows your entire catalog — around the clock
Protects your margin on every refund.
When a customer wants their money back, askVela doesn't just hit the refund button. It offers a solution first, then negotiates a fair partial refund — friendly, on-policy and in your favor.
- Offers a solution before any money goes back
- Negotiates fair partial refunds within your limits
- You approve every payout — full control
- Every refund cleanly documented (Stripe integration)
Finds knowledge gaps — and closes them itself.
askVela notices when an answer is missing, automatically drafts a knowledge article and learns from real solutions. With every conversation, the need for manual intervention drops.
The AI spots a recurring question it can't yet answer with confidence.
From real chats and solutions, an article draft is generated for review.
Approved — from now on askVela answers it itself, correctly and with a source.
The longer askVela runs, the more cases the AI resolves on its own — your team is freed up.
Connect askVela to everything you have.
Recent orders, customer data, custom actions, shop catalog — askVela pulls exactly the data it needs for a perfect answer. And, on request, it even triggers actions inside your systems.
Live in three steps
Create workspace
Register in minutes – set up branding, team, and knowledge base.
Add the snippet
One script before </body> – the chat appears instantly on your website.
AI + team reply
The bot handles routine questions; your team picks up complex cases seamlessly.
Every feature in detail
Everything included in every plan – click through and see exactly what each feature can do.
Fair & transparent
14-day free trial – no credit card required. Cancel any time, EU-hosted, GDPR-compliant.
- Unlimited agents
- 1,000 AI replies/month
- AI bot + knowledge base
- Shop integration + order lookup
- Product recommendations
- EU-hosted, GDPR/DPA
- Everything in Starter
- 4,000 AI replies/month
- AI actions: refunds & cancellations
- All messaging channels
- White-label, webhooks, reviews
- Priority support
- Everything in Growth
- 12,000 AI replies/month
- Premium AI routing
- Multiple shops + broadcasts
- AI reply packs available
- Onboarding + priority support
- Unlimited agents & replies
- SSO & custom branding
- SLA & dedicated support
- Personal onboarding
All prices excl. VAT · Cancel monthly · AI reply packs available as needed.
Every feature at a glance
Each feature has its own detail page — explore them and see exactly what it does.
Embedded in 30 seconds
Add a single script before the closing </body> tag – the chat appears instantly on your website.
<script>
(function (w, d) {
w.VelaConfig = {
appUrl: "https://app.deinedomain.de",
widgetKey: "dein-widget-key"
};
var s = d.createElement("script");
s.src = w.VelaConfig.appUrl + "/widget.js";
s.async = true;
d.head.appendChild(s);
})(window, document);
</script>Ready to modernise your support?
Start for free, embed the widget, and let the AI work from the very first minute.
GDPR-compliant · your data stays protected