Not a passive chat bot. askVela actively grows your revenue, protects your margin on refunds and gets smarter with every conversation — so your team can focus on what matters.
Illustrative averages across active askVela workspaces. Actual results vary.
askVela detects buying intent, recommends the right product and shows it as a clickable product card — with price, image and a direct link. A casual question turns into a sale.
with in-chat product advice enabled
When a customer wants their money back, askVela doesn't just hit the refund button. It offers a solution first, then negotiates a fair partial refund — friendly, on-policy and in your favor.
askVela notices when an answer is missing, automatically drafts a knowledge article and learns from real solutions. With every conversation, the need for manual intervention drops.
The AI spots a recurring question it can't yet answer with confidence.
From real chats and solutions, an article draft is generated for review.
Approved — from now on askVela answers it itself, correctly and with a source.
The longer askVela runs, the more cases the AI resolves on its own — your team is freed up.
Recent orders, customer data, custom actions, shop catalog — askVela pulls exactly the data it needs for a perfect answer. And, on request, it even triggers actions inside your systems.
Start free, import your help center in minutes and see for yourself how askVela sells, negotiates and learns.
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