askVela in action

Support that sells, negotiates and learns.

Not a passive chat bot. askVela actively grows your revenue, protects your margin on refunds and gets smarter with every conversation — so your team can focus on what matters.

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A visitor reads, highlights, asks – the AI explains live and saves the sale with a 10% code.

+34%
revenue per chat
−41%
refund rate
92%
auto-resolution rate
24/7
always on

Illustrative averages across active askVela workspaces. Actual results vary.

Grow sales

Your AI sells — right inside the chat.

askVela detects buying intent, recommends the right product and shows it as a clickable product card — with price, image and a direct link. A casual question turns into a sale.

+34%
more revenue per conversation

with in-chat product advice enabled

  • Product cards with image, price & direct link mid-conversation
  • Smart upsells & cross-sells instead of pushy ads
  • Recognises buying signals and guides to checkout
  • Knows your entire catalog — around the clock
Nordly
AI assistant · Team available
Show me the Nike Air Max
Sure — here's the right product with instant delivery. Want me to quickly tell you exactly what you get?
Nike Air Max 90
Nike Air Max 90
Air Max 90 — the retro icon sneaker, in stock now
149,99 €View
Send a message…
Powered by askVela
Nordly
AI assistant · Team available
I'd like a full refund.
Happy to sort that out for you. So I can help — what exactly didn't work? We can often find a way for you to still enjoy the product.
It was just too expensive for me.
Got it! Keep the product and I'll refund you 30% right away — no hassle.
Offer: 30% partial refund instead of a full one
Send a message…
Powered by askVela
Negotiate, don't give away

Protects your margin on every refund.

When a customer wants their money back, askVela doesn't just hit the refund button. It offers a solution first, then negotiates a fair partial refund — friendly, on-policy and in your favor.

−41%
fewer full refunds
−38%
lower avg. refund amount
  • Offers a solution before any money goes back
  • Negotiates fair partial refunds within your limits
  • You approve every payout — full control
  • Every refund cleanly documented (Stripe integration)
Learns with every chat

Finds knowledge gaps — and closes them itself.

askVela notices when an answer is missing, automatically drafts a knowledge article and learns from real solutions. With every conversation, the need for manual intervention drops.

How a knowledge gap gets closed
1Gap detected

The AI spots a recurring question it can't yet answer with confidence.

2Draft created

From real chats and solutions, an article draft is generated for review.

3Published & learned

Approved — from now on askVela answers it itself, correctly and with a source.

Resolved automatically
92%
and it keeps rising over time

The longer askVela runs, the more cases the AI resolves on its own — your team is freed up.

Continuously learning
Every message, chat and solution makes the AI better.
Answers with sources
No hallucinations — grounded in your knowledge base.
Less team load
AI handles routine questions; your team takes the important cases.
Anything is possible

Connect askVela to everything you have.

Recent orders, customer data, custom actions, shop catalog — askVela pulls exactly the data it needs for a perfect answer. And, on request, it even triggers actions inside your systems.

Refunds (Stripe)
Propose, negotiate and — once approved — pay out refunds directly via Stripe.
Customer data lookup
Pull order status, recent purchases & account data live from your shop into the chat.
Product catalog
Your entire range — for advice, recommendations and product cards.
Custom actions & webhooks
The AI triggers your own actions in your systems — signed and secure.
Knowledge base
A help center that powers bot, widget and search at the same time.
Multilingual
Replies automatically in your customers' language.
See the full documentation

Turn your support into a revenue engine.

Start free, import your help center in minutes and see for yourself how askVela sells, negotiates and learns.

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