Connect email (IMAP/SMTP) and messengers like WhatsApp, Instagram, Facebook Messenger, Telegram and LinkedIn. Every conversation flows into the same inbox – same history, same AI, same customer data. No more switching between tools.
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The key capabilities of this feature at a glance.
Incoming mail becomes conversations, replies go back over SMTP – with delivery status.
WhatsApp, Instagram, Messenger, Telegram and LinkedIn DMs in one inbox.
The same bot answers chat, email and DMs – consistent everywhere.
A customer writes via chat one day, email the next – your team sees it all in one place.
What happens behind the scenes – in three steps.
Add an email mailbox or link a social account in a few clicks.
Every message is automatically matched to a conversation.
Replies go back on the same channel the customer used.