All conversations in one place: assign, tag, close, leave internal notes. The AI summarises cases and suggests replies – your team stays faster in the loop.
Customer wants to upgrade subscription. Docs linked, no action needed.
The key capabilities of this feature at a glance.
Clear ownership per case, no double-answering.
Record context for the team without the customer seeing it.
Long threads captured in two sentences – actionable immediately.
Waiting or escalated cases are highlighted.
What happens behind the scenes – in three steps.
New chats and handoffs appear live, with an unread counter.
Assign, add a note, review the AI suggestion, and reply.
Tagged and closed – neatly documented for later.